Android Serious Android Issue

[Southoftheborder]

The game was running slowly this morning, but now it wont load at all.

Sits on the 'loading' screen for minutes, then the screen goes back.

Haven't managed to load it for over 4 hours - so much for the Christmas event.

Is anyone else having an issue.

Had been running without problems for a couple of months.

I'm running it on a Samsung S8 - android v7.0

 

[Crashfree]

I think @M22 posted in the Bad Santa thread that he's having similar problems.
Did your problems seem to start after visiting neighbours?

 

[M22]

Yep, same issue, definitely a game problem Free2Play

 

[Southoftheborder]

Reckon it happened after completing Christmas Elves, getting an ice rink, and then visiting neighbours

 

[AshPort]

same here but on ios

very bad santa

 

[M22]

Visiting neighbours slowed it down for me then stopped, guest planes were reappearing on runways after returning to my city, definitely something wrong in the code.

 

[Sudip]

The game was running slowly this morning, but now it wont load at all.

Sits on the 'loading' screen for minutes, then the screen goes back.

Haven't managed to load it for over 4 hours - so much for the Christmas event.

Is anyone else having an issue.

Had been running without problems for a couple of months.

I'm running it on a Samsung S8 - android v7.0

Same problem here... For the last six hours i am unable to fly.

 

[Southoftheborder]

Nearly got on - 20 mins after starting - screen there - go to fly something .............Android says 'restart app'!!!!!!

 

[M22]

Managed to screenshot my progress before final crash last night just in case...
Needed about hour and a half to finish ffs

 

[AshPort]

Managed to screenshot my progress before final crash last night just in case...
Needed about hour and a half to finish ffs
View attachment 10806

i have taken sooo many screenshots
they wont give me a sleigh still

 

[M22]

i have taken sooo many screenshots
they wont give me a sleigh still

Well I can't play anymore so hoping for anything is silly, lost several bonuses but that's happened before, can't be bothered with the hassle. Was more worried my tablet was dying to start with but thankfully looks like we just need an update, hopefully a few at gi don't celebrate Christmas

 

[killer]

Lost the option to buy snow globe manor on both my windows games.Update seems to be a problem with server I cannot up load a screenshot.

 

[crescent moon (RIP)]

Lost the option to buy snow globe manor on both my windows games.Update seems to be a problem with server I cannot up load a screenshot.

I don't recall that I ever had that option on my windows game. Only on my android.

 

[benfly123]

I don't recall that I ever had that option on my windows game. Only on my android.

Same here.

 

[killer]

I don't recall that I ever had that option on my windows game. Only on my android.

I could be wrong getting old.

 

[crescent moon (RIP)]

I could be wrong getting old.

I know that feeling!!!

 

[AshPort]

I could be wrong getting old.

we are wise, not always on the right subject, but very wise

 

[Southoftheborder]

Reported the issue to GI - no response as yet.

Presumably - if I uninstall and reinstall the game I'll have to start again? Losing EVERYTHING I've gained/bought so far?

 

[Helen Elizabeth]

Same problem here... For the last six hours i am unable to fly.

I can’t open or load my iPhone game for the past few days. I wondered at first if it was an iPhone thing.

Now my main game on iPad is crashing after a few minutes of play, annoying!
I didn’t send a ticket as I’m hoping for an update?

 

[Southoftheborder]

When I visit my (unplayable) main account (android) from my support account (IOS), the IOS version crashes