My vote goes for Alice! I think she was the only one who really read the entire mail and produced a customized reply!
I think we need more Alices in GI support
I think we need more Alices in GI support
Here's the mail she sent:My vote goes for Alice! I think she was the only one who really read the entire mail and produced a customized reply!
I think we need more Alices in GI support
My vote goes for Alice! I think she was the only one who really read the entire mail and produced a customized reply!
I think we need more Alices in GI support
Here's is Kate's latest reply:
"Kate Today at 02:01
Dear Karen,
I have to send the same answer as the question from all the players is also the same.
We've checked all the details again.
The function is working properly.
All the unique flights you've started got registered in the database successfully.
The flight is called unique only in case it performed only once.
Sincerely,
Kate
Game Insight Support Team"
My reply:
"Then why are so many people not having their flights and passengers (alliance and otherwise) counted?
Have you looked at the AirportCity:Airline Tycoon facebook posts? Here's a partial list of tickets in addition to those on facebook.
@TeresaLisboa 8355332 iOS
@JayBee 8355112
@crescent moon 8355822
Crescent Moon 8356425 Windows
@Wilma_Sweden 8356247
@andy8758 8356241
@deepgreensea 8356279
@Robobobo888 8356573 Windows
@makam 8356588
@LjGibbs 8355214
@Antonis 8357422
@Papana 8357408
@guanoe 8356817 iOS
It's obvious that SOMETHING is not working properly. Perhaps this needs to be elevated to a higher level of tech support."
OOOh - I like your reply to Kate better than mine!Having received the same standard response as everyone else, I replied to Kate this:
Hi Kate. Matching my flight numbers does not solve the problem. You have a major software “bug” and it is being reported to you by hundreds of players. Alliance flights are important to many of us, but losing a “few” flights is not the end of the world. I am asking you to take my report seriously, investigate the software bug, fix it and stop sending us the same incorrect replies to our genuine complaints. I have stopped sending out flights to my weekly Alliance destinations until you fix this. I would therefore appreciate it if you email when you have solved the problem. Kind regards Andrew Coote
Sent from my iPhone
Same problem here with me. Weekly alliance flights counter is stuck. My ticket is #8357682. Hope they will realize the size of the problem and fix it as soon as possible
@Davescharf will check my end, all i know at the moment is that the weekly flight count isnt going up either. So for my example i have flown aroun 80 flights to Egypt but the alliance AND weekly flight count both say 32.Not to interrupt the normal conversation about our interaction with support.. but I’m going to
Has anyone seen of your flight count as it applies to stars goes up when you land? I think mine was still increasing before I stopped flying to the alliance destination to focus on the event. I this scenario I was getting credit for flights to Dhaka towards my 3rd star but the count for the weekly alliance mission is not going up
Reason for asking is that it may actually be working correctly on the backend but they don’t realize what players see on the front end is what’s broken.
I’ve had my issues with support trying to understand stuff like this so I wouldn’t be surprised if they truly are counting and this is more of a UI problem. GT City, AJ, Ivan or others should be able to help communicate that if it’s the case
Well, after reading your post I did another recorded experiment. Send a ppd to maracay and it’s still the same.Not to interrupt the normal conversation about our interaction with support.. but I’m going to
Has anyone seen of your flight count as it applies to stars goes up when you land? I think mine was still increasing before I stopped flying to the alliance destination to focus on the event. I this scenario I was getting credit for flights to Dhaka towards my 3rd star but the count for the weekly alliance mission is not going up
Reason for asking is that it may actually be working correctly on the backend but they don’t realize what players see on the front end is what’s broken.
I’ve had my issues with support trying to understand stuff like this so I wouldn’t be surprised if they truly are counting and this is more of a UI problem. GT City, AJ, Ivan or others should be able to help communicate that if it’s the case
I haven’t had any problem with event destinations. But I’m keeping a record. Now I did another experiment: as I also have Riga as a weekly destination - in fact I don’t know why, it should be a jumbo destination, because I have 3 jumbos and only 2 ppds- I sent a flight to Riga AND it was accounted for. I really do hate this type of bugs.I sent 5 Deltas and 5 Turboprops to event destinations. You would think I would get 1200 passengers when they landed - nope - total went up by 152. Have no clue where those weird numbers came from. Added that information to my ticket for that game. I neglected to check for stars - will do that next time they land.