iOS Passengers not counting for Alliance

[guanoe]

Forum Member Ticket # Platform
@TeresaLisboa 8355332 iOS
@JayBee 8355112
@crescent moon 8355822
Crescent Moon 8356425 Windows
@Wilma_Sweden 8356247
@andy8758 8356241
@deepgreensea 8356279
@Robobobo888 8356573 Windows
@makam 8356588
@LjGibbs 8355214
@Antonis 8357422
@Papana 8357408
@guanoe 8356817 iOS

 

[Madge59230]

I once gave them a lecture(??) of being professional, saying many players are spending actual money on this game, and Gi is also making money out of videos many players are watching daily. So Gi is a company making money out of the players and they should treat the players more professionally, rather than telling us we are lying. And their response was their response was "I will pass your comment to our development team" What the fxxx!!!! That's when I stopped emailing them since I am sure those people handling the tickets are not actual human beings.. they must be computer program sending out some auto responses...

I challenged Kate once. Calling her a computer robot who probably didnt read anything sent to her. She was quite indignant. So I think shes real person, underpaid, who hates her job, and so all of us!!

 

[JayBee]

I challenged Kate once. Calling her a computer robot who probably didnt read anything sent to her. She was quite indignant. So I think shes real person, underpaid, who hates her job, and so all of us!!

I challenge her all the time...probably at least once a month...we have a real bonding friendship

 

[Arggers]

Haven't read all the way back. But...
a) I'm on Android
b) I'm flying alliance missions to Hawaiian Islands, so not a special.

Flight count isn't increasing.

Haven't bothered putting another ticket in - there's quite clearly an issue.

 

[Antonis]

The disappointing reply by GI was

Hi!
We've checked all of your weakly flight tasks, the placement in Top100 ratings and the passenger traffic in your alliance, and there's no mismatch in the numbers. Flight counters perform perfectly fine. All the unique flights you've started got registered in the database successfully.
Please let me know if you have any further questions.

Sincerely,
Valerie
Game Insight Support Team

I won't bother anymore...

 

[LjGibbs]

Haven't read all the way back. But...
a) I'm on Android
b) I'm flying alliance missions to Hawaiian Islands, so not a special.

Flight count isn't increasing.

Haven't bothered putting another ticket in - there's quite clearly an issue.

Well it's VERY clear to us...but GI ain't having it according to them "It works perfectly"

 

[KingJJ]

Haven't read all the way back. But...
a) I'm on Android
b) I'm flying alliance missions to Hawaiian Islands, so not a special.

Flight count isn't increasing.

Haven't bothered putting another ticket in - there's quite clearly an issue.

It's only clear to the players, not to Gi!!

 

[KingJJ]

The disappointing reply by GI was

Hi!
We've checked all of your weakly flight tasks, the placement in Top100 ratings and the passenger traffic in your alliance, and there's no mismatch in the numbers. Flight counters perform perfectly fine. All the unique flights you've started got registered in the database successfully.
Please let me know if you have any further questions.

Sincerely,
Valerie
Game Insight Support Team

I won't bother anymore...

I really feel like to ask them to prove that they actually checked the record!!

 

[LjGibbs]

I really feel like to ask them to prove that they actually checked the record!!

Play them at their own game, they ask us constantly for proof. That post from Antonis with a copy of GI's response is the exact same thing they sent to me, Jay and Dalija and most probably everyone else who's bothered to submit a ticket

 

[KingJJ]

Play them at their own game, they ask us constantly for proof. That post from Antonis with a copy of GI's response is the exact same thing they sent to me, Jay and Dalija and most probably everyone else who's bothered to submit a ticket

Remember, they know how to copy and paste! Must be one of the answers they have in their list!

 

[LX Air - Teresa]

Play them at their own game, they ask us constantly for proof. That post from Antonis with a copy of GI's response is the exact same thing they sent to me, Jay and Dalija and most probably everyone else who's bothered to submit a ticket

nah... mine was a bit better: 1. general questions (planes landed, reward collected, still in alliance?) then she asks me for screenshots or videos. so I have some hope

 

[LjGibbs]

Remember, they know how to copy and paste! Must be one of the answers they have in their list!

Yes, its got to be up there with safe and secure internet

 

[LjGibbs]

nah... mine was a bit better: 1. general questions (planes landed, reward collected, still in alliance?) then she asks me for screenshots or videos. so I have some hope

Who did you get the special treatment from? Val, Emily or Kate

 

[LX Air - Teresa]

Who did you get the special treatment from? Val, Emily or Kate

Alice

 

[LjGibbs]

Alice

Who the is Alice....

 

[Franswan]

I really feel like to ask them to prove that they actually checked the record!!

That’s the exact reply I got from Mary!!!!!

 

[Franswan]

The disappointing reply by GI was

Hi!
We've checked all of your weakly flight tasks, the placement in Top100 ratings and the passenger traffic in your alliance, and there's no mismatch in the numbers. Flight counters perform perfectly fine. All the unique flights you've started got registered in the database successfully.
Please let me know if you have any further questions.

Sincerely,
Valerie
Game Insight Support Team

I won't bother anymore...

That is the exact reply I got from Mary spelling mistake as well weakly instead of weekly!!!

 

[LjGibbs]

That is the exact reply I got from Mary spelling mistake as well weakly instead of weekly!!!

I've just checked my e-mail from Kate it's also say's "weakly"

 

[Franswan]

I suspect that only special alliance destinations are affected. I can’t test it, because all my alliance flights are to special destinations.

No my flights to Egypt affected too

 

[crescent moon (RIP)]

That is the exact reply I got from Mary spelling mistake as well weakly instead of weekly!!!

How funny - I didn't even notice the misspelling! "weakly"