Android Not getting credit for videos watched

[mwraymer]

Watched several videos the last couple of days, but I am not receiving the construction speed up, pocket knives, or any building materials. I tried rebooting the phone, but no luck...any suggestions?

 

[Jostein]

@mwraymer

I have the same problem, happens about 1/4 times i see a video

 

[Rinju P S]

Tha sa

Watched several videos the last couple of days, but I am not receiving the construction speed up, pocket knives, or any building materials. I tried rebooting the phone, but no luck...any suggestions?

The same happened with me..

 

[KingJJ]

I was never able to get anything from watching video for about a month now..
I thought it was the level thing since it was about the time I hit 60. But seems like that is happening to many people.. interesting..

 

[david smith]

I was never able to get anything from watching video for about a month now..
I thought it was the level thing since it was about the time I hit 60. But seems like that is happening to many people.. interesting..

Tha sa

The same happened with me..

@mwraymer

I have the same problem, happens about 1/4 times i see a video

Watched several videos the last couple of days, but I am not receiving the construction speed up, pocket knives, or any building materials. I tried rebooting the phone, but no luck...any suggestions?

its happening to me, and I'm contacting GI Support

 

[KingJJ]

its happening to me, and I'm contacting GI Support

The answer I received from the support team was that their development team is aware of this issue and working on it, and keep updating my game in case there's a fix! There were 3,4 updates since that answer, and it is still the same..

 

[Rinju P S]

Sometimes I get the rewards now it's rare when I'm not getting reward.

 

[mwraymer]

The answer I received from the support team was that their development team is aware of this issue and working on it, and keep updating my game in case there's a fix! There were 3,4 updates since that answer, and it is still the same..

I received the same answer, but still not working even after all the updates

 

[KingJJ]

I received the same answer, but still not working even after all the updates

Exactly! I dont think they are working on it. Just giving that answer to stop us complaining.. Thats what I am guessing.

 

[Rinju P S]

Today i watched 2 videos. But I got reward for only one.

 

[Rinju P S]

Exactly! I dont think they are working on it. Just giving that answer to stop us complaining.. Thats what I am guessing.

True. Even I think so

 

[KingJJ]

Today i watched 2 videos. But I got reward for only one.

At least you got one. I never get any items no matter how many videos I watch

 

[Arek]

I have the same problem. It helped move the game to another phone. It works here. Later I will try to move back to the previous device.

 

[Bob69bob]

Try clearing the cache on your device each day. It often helps with video issues. For iOS devices, a simple reboot will do the trick.

 

[david smith]

@Bob69bob @Rinju P S @Arek @KingJJ @mwraymer @Jostein

here is the response I got from GI support, my persistence paid of, sorry it took me a few days to post



Katherine Novak (Game Insight Support)

Oct 4, 11:33 MSK

Dear David,


We've found the source of the issue that affects some players and are currently working on a fix. The problem turned out to be a much harder case than we initially expected, and it might take us some time to make the necessary changes. Our technical department is making every effort to resolve the matter in a timely manner and bring in the solution with one of the future updates.

All of the updates are announced in the relevant playstore and within the game itself, so let's wait and see how it goes.

Keep me posted in case you come across any other concern!

Sincerely,
Katherine
Game Insight Support Team

 

[Rinju P S]

@Bob69bob @Rinju P S @Arek @KingJJ @mwraymer @Jostein

here is the response I got from GI support, my persistence paid of, sorry it took me a few days to post



Katherine Novak (Game Insight Support)

Oct 4, 11:33 MSK

Dear David,


We've found the source of the issue that affects some players and are currently working on a fix. The problem turned out to be a much harder case than we initially expected, and it might take us some time to make the necessary changes. Our technical department is making every effort to resolve the matter in a timely manner and bring in the solution with one of the future updates.

All of the updates are announced in the relevant playstore and within the game itself, so let's wait and see how it goes.

Keep me posted in case you come across any other concern!

Sincerely,
Katherine
Game Insight Support Team

How long

 

[david smith]

How long

not sure but will keep u posted, when they give me an answer

 

[KingJJ]

@Bob69bob @Rinju P S @Arek @KingJJ @mwraymer @Jostein

here is the response I got from GI support, my persistence paid of, sorry it took me a few days to post



Katherine Novak (Game Insight Support)

Oct 4, 11:33 MSK

Dear David,


We've found the source of the issue that affects some players and are currently working on a fix. The problem turned out to be a much harder case than we initially expected, and it might take us some time to make the necessary changes. Our technical department is making every effort to resolve the matter in a timely manner and bring in the solution with one of the future updates.

All of the updates are announced in the relevant playstore and within the game itself, so let's wait and see how it goes.

Keep me posted in case you come across any other concern!

Sincerely,
Katherine
Game Insight Support Team

Thanks for sharing @david smith. This seems a bit better than the answer I received in August, although they still don't tell when or whether it will be fixed. I hope they did find the cause and are working on it!
I miss the time when I could get some items needed for my buildings by watching video!

 

[Below_Average_AC_Player]

I miss the time when I could get some items needed for my buildings by watching video!

Windows-users

(myself included)

 

[mwraymer]

@Bob69bob @Rinju P S @Arek @KingJJ @mwraymer @Jostein

here is the response I got from GI support, my persistence paid of, sorry it took me a few days to post



Katherine Novak (Game Insight Support)

Oct 4, 11:33 MSK

Dear David,


We've found the source of the issue that affects some players and are currently working on a fix. The problem turned out to be a much harder case than we initially expected, and it might take us some time to make the necessary changes. Our technical department is making every effort to resolve the matter in a timely manner and bring in the solution with one of the future updates.

All of the updates are announced in the relevant playstore and within the game itself, so let's wait and see how it goes.

Keep me posted in case you come across any other concern!

Sincerely,
Katherine
Game Insight Support Team

@Bob69bob @Rinju P S @Arek @KingJJ @mwraymer @Jostein

here is the response I got from GI support, my persistence paid of, sorry it took me a few days to post



Katherine Novak (Game Insight Support)

Oct 4, 11:33 MSK

Dear David,


We've found the source of the issue that affects some players and are currently working on a fix. The problem turned out to be a much harder case than we initially expected, and it might take us some time to make the necessary changes. Our technical department is making every effort to resolve the matter in a timely manner and bring in the solution with one of the future updates.

All of the updates are announced in the relevant playstore and within the game itself, so let's wait and see how it goes.

Keep me posted in case you come across any other concern!

Sincerely,
Katherine
Game Insight Support Team

Thanks for the update @david smith