- Device
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- Android
- iPad
as some of you already know I lost my game for the 2nd time due to gi's bug infested servers. in short my game simply disappeared twice and I had to begin again from level 1, the 1st time I was on level 35 and received 10 airport cash as compensation for my loss, which I thought was a slap in the face. now I've lost my game again - I was on level 31. I've emailed gi and after 48 hours I've finally received a pre-typed, cold and rather anal response from lily, informing me that "my problem has been sent to specialists and I'll have to wait 5 business days for a response" (extremely efficient lol). However, in the initial email I informed lily that I've spent real money on the game (equivalent to 512 airport cash), that I've lost the game twice, and that I would expect a sizable compensation package this time, she completely ignored these points.
I've requested 200 airport cash to assist me getting back to where I originally was, faster, which I think is fair if one considers its going to take me over a month to get back to level 35, if not longer. And believe me there is no fun in starting this game from the beginning, for the 2nd time
Now that you all have the info I would like to ask everyone what they think a fair compensation package would be? Please consider that in my 1st game I had been playing for about 3-4 months, the 2nd for 6 weeks, and spent about 100 us on the game. With this in mind there must be something said for player loyalty.
I've requested 200 airport cash as compensation, but I think I should have asked for more. What do you guys think? I chose this amount because I calculated that 200 would assist me in getting back to my previous level that was lost, faster, and it would be an amicable gesture by gi's management to offer it, as the fault is theirs - they have admitted that already the 1st time it happened, that's why I got my cash back and a slap in the face compensation of 10 airport cash.
In summary, do you all think 200 is fair? or should I have asked for more, or less? I would appreciate your thoughts on this matter.
I've requested 200 airport cash to assist me getting back to where I originally was, faster, which I think is fair if one considers its going to take me over a month to get back to level 35, if not longer. And believe me there is no fun in starting this game from the beginning, for the 2nd time
Now that you all have the info I would like to ask everyone what they think a fair compensation package would be? Please consider that in my 1st game I had been playing for about 3-4 months, the 2nd for 6 weeks, and spent about 100 us on the game. With this in mind there must be something said for player loyalty.
I've requested 200 airport cash as compensation, but I think I should have asked for more. What do you guys think? I chose this amount because I calculated that 200 would assist me in getting back to my previous level that was lost, faster, and it would be an amicable gesture by gi's management to offer it, as the fault is theirs - they have admitted that already the 1st time it happened, that's why I got my cash back and a slap in the face compensation of 10 airport cash.
In summary, do you all think 200 is fair? or should I have asked for more, or less? I would appreciate your thoughts on this matter.