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- #21
I was banned once too, when we had change of time frim summer to winter back then.Their anti cheat system at the time was appalling, which anyone around at that time will be able to attest. In those days, your individual game was linked to your device‘s local time. G! always told you to keep your device on automatic time setting, but it was crap! If you were in a different country and your device (iPad mini 2 at the time) disconnected from the wifi, it would revert back to your local (home) time zone. When the WiFi re-established, it would update to local time. Furthermore, if you switched apps quickly, or didn’t shutdown/close the app fully, often the clock wouldn’t update. E.g. you could check game before bed at night, and when you reopen in the morning, no time had passed (I.e. fuel bar empty). When any of those happened you got banned. They had 2 levels of ban too, one blocked online features (gifting/visits/rankings), the other more serious one properly locked you out. Wiped out all tokens, couldn’t send flights....
They would unblock you (they knew their system was crap), but wouldn’t return the items. Luckily, you’d usually only lose online features..... but it happened. At the time, gifting/visiting was all based on local (device) time too, not UTC.
For the record, that was on an ipad mini 2 around 2012-2016 ish. After that things got a lot better. I’ve only been hit with a ban once in the last 3 or so years, and somehow it resolved its self before G! responded to the ticket.
Anyway, history lesson over. If you are interested, look through the old threads in the problems forum and you’ll see the mass of complaints.