Windows Restoring Game due to freezing

[QF-Charles]

G.I. have told me to restore the game again due to random freezing in gameplay.
I'll let you know how it goes, although level 3 has come and gone and no restore option.

 

[Hyperion1722]

G.I. have told me to restore the game again due to random freezing in gameplay.
I'll let you know how it goes, although level 3 has come and gone and no restore option.

Windows platform is worse. I have re-installed the game and restored but the freezing is persistent. This is even worse because it freezes my PC and have to reboot. I cannot understand why GI is pushing the use of windows but have not resolve issues on game bugs. Will just wait for another update before opening the app.

 

[southohious]

I agree...I am having so many problems running Windows also. Game crashes about every 15 minutes and I lose all my progress...I lose my spaceship launc items error saying unfortunately item is already being used for spaceship launch can't use even the use button is highlighted and then I lose that launch item. GI Support has been no help at all either.

 

[david smith]

im running windows game with no problems

 

[QF-Charles]

My game is constantly shutting down, and all items/bonuses granted are lost when I restart the game.
Also I have to redo any actions such as sending planes or collecting PAX or coins.

G.I are telling me now for the past two weeks that restoring the game will not help and they will not do this anymore.
So, I'm screwed. It takes me 6 hours or so over the day to send gifts and flights and or complete various tasks.
This has been an issue for a month now. Not happy!

 

[Paula]

My game is constantly shutting down, and all items/bonuses granted are lost when I restart the game.
Also I have to redo any actions such as sending planes or collecting PAX or coins.

G.I are telling me now for the past two weeks that restoring the game will not help and they will not do this anymore.
So, I'm screwed. It takes me 6 hours or so over the day to send gifts and flights and or complete various tasks.
This has been an issue for a month now. Not happy!

I'm so sorry to hear that. Must be very frustrating.

May I ask what platform you're on?

 

[QF-Charles]

I'm so sorry to hear that. Must be very frustrating.

May I ask what platform you're on?

I'm on Windows 10.
Yes, very frustrating. I have backups in my User folder but they don't help, still freezes or shuts down.

 

[Sai]

I'm on Windows 10.
Yes, very frustrating. I have backups in my User folder but they don't help, still freezes or shuts down.

Try shifting to official GI desktop app

 

[QF-Charles]

Try shifting to official GI desktop app

I was thinking of going to that but heard that many events are on that platform???

 

[Cayo]

GI desktop app has events, only trail doesn't have any.

 

[QF-Charles]

GI desktop app has events, only trail doesn't have any.

I though the desktop version was Trail? Not sure what the app is. I do have the windows store version running on windows 10. Is that what you mean?

 

[Sai]

I though the desktop version was Trail? Not sure what the app is. I do have the windows store version running on windows 10. Is that what you mean?

Desktop version is very similar to Microsoft version (Or rather say same), only the source is different and hence a bit of code change and source of payment for real money is not through Microsoft

 

[Sai]

https://get.game-insight.com/ac/latest/AirportCity.msix

This is the link to download it

Edit : Cont. of previous post, the G! Desktop version, because of the code change, has fewer bugs related to freezing, bugs are in other forms

 

[Cayo]

I use the desktop version for one of my games. It still crashes a lot but I've never had any problems with gifting or collecting gifts.

 

[QF-Charles]

https://get.game-insight.com/ac/latest/AirportCity.msix

This is the link to download it

Edit : Cont. of previous post, the G! Desktop version, because of the code change, has fewer bugs related to freezing, bugs are in other forms

Tks Sai, I'll consider doing this..

 

[QF-Charles]

I use the desktop version for one of my games. It still crashes a lot but I've never had any problems with gifting or collecting gifts.

Cayo, thanks for your info. Damn, I wish G.I. could fix this!
May still be a better option for me though.

 

[LimSky]

I use the official Windows app for most of my support games, mainly because of the possibility to collect double bonuses. What I noticed though it is far more stable comparing to the Microsoft Store one. The latter used to collapse many times when I tried to type the name of the gift into the typing field, it was very frustrating since that took much time or I just was forced to choose the gift from the list.
What I noticed as well is that the app works better when freshly started (that is, after completely shutting the system down). If I work for long days and just hibernate my laptop, it takes more time to run all those accounts.

 

[Madge59230]

I use the official Windows app for most of my support games, mainly because of the possibility to collect double bonuses. What I noticed though it is far more stable comparing to the Microsoft Store one. The latter used to collapse many times when I tried to type the name of the gift into the typing field, it was very frustrating since that took much time or I just was forced to choose the gift from the list.
What I noticed as well is that the app works better when freshly started (that is, after completely shutting the system down). If I work for long days and just hibernate my laptop, it takes more time to run all those accounts.

Yes, the Microsoft game did crash often when typing in names to search but hasnt done that quite a while now. It was a bug that got sorted. I have no problems gifting from my 'several' accounts!

 

[QF-Charles]

I use the official Windows app for most of my support games, mainly because of the possibility to collect double bonuses. What I noticed though it is far more stable comparing to the Microsoft Store one. The latter used to collapse many times when I tried to type the name of the gift into the typing field, it was very frustrating since that took much time or I just was forced to choose the gift from the list.
What I noticed as well is that the app works better when freshly started (that is, after completely shutting the system down). If I work for long days and just hibernate my laptop, it takes more time to run all those accounts.

Thanks for that info. I'm still deciding what to do, I may even put my main game on one of my other PCs, not sure yet.
However, if this bug isn't fixed soon I'll be forced to try trail or the desktop app.

 

[QF-Charles]

Yes, the Microsoft game did crash often when typing in names to search but hasnt done that quite a while now. It was a bug that got sorted. I have no problems gifting from my 'several' accounts!

My issue is not only gifting (which I accomplish after 6 to 8 hours of constantly trying during the day) it's doing anything really. The game shuts down after 3 or 4 minutes.
BUT G.I will fix it, or I'll just go nuts!