Promised big compensation for not performing the "Riding the Comet" action for Windows players.

[Bigglesbaz]

It would have been common sense for GI to have issued a statement to Window users as to what the problems are and to obviate all the frustration. It's like waiting behind an articulated lorry in a traffic jam with your head stuck out the window wondering what has caused the hold-up!

Baz, Frustrated of Tunbridge Wells.

 

[Pilot Keith R]

They wont. Visiting neighbors isn't considered essential. If they couldn't fly their aircraft or visit their own buildings, that would be more of an issue

I have to disagree @Navigata07 - it is not just Windows neighbours who are affected. I have several high level neighbours to whom I normally visit daily for Planetarium items. I am on iOS and haven’t been able to visit any Windows players for days as they haven’t / can’t update. So we are all affected by this debacle.

 

[Navigata07]

I have to disagree @Navigata07 - it is not just Windows neighbours who are affected. I have several high level neighbours to whom I normally visit daily for Planetarium items. I am on iOS and haven’t been able to visit any Windows players for days as they haven’t / can’t update. So we are all affected by this debacle.

Just to clarify, Im not saying that to us it may not be essential. I also rely on some windows neighbors for planetarium visits. However, when I say it's not essential, I'm saying that it isn't something that makes the game unplayable. To me, critical breaks are things such as not able to fly your planes or do launches. These interruptions are far more serious in the eyes of GI, as they interrupt the game even if the player decides to not interact with neighbors at all. For us, neighbor interruptions are critical because we so heavily rely on them, but we can still visit non windows users, do flights, and do launches.

 

[jpm-wv]

Exactly. You could not even visit me and I have 6 Planetariums and 6 Training Centers. Before this happened, people would visit all of the time. I consider that part of the service I provide the gaming community. This is a MAJOR functionality FAILURE that GI should have addressed a long time ago.

But I do agree that Game Insight has taken a reputation hit that is well deserved for their bungling. They should NEVER have attempted to shift the blame to Microsoft and a vague promise of "100% compensation" probably not going to cut it.

 

[mel]

would it be an idea to use WIN in the account name when you're on Windows? At least we people on Windows can visit each other more easy this way? Or isn't windows-windows visit possible? (I can't find a friend to visit, but most are on android that I know)

 

[cazmillon]

would it be an idea to use WIN in the account name when you're on Windows? At least we people on Windows can visit each other more easy this way? Or isn't windows-windows visit possible? (I can't find a friend to visit, but most are on android that I know)

Window users can only visit Madlen and Small Village

 

[jpm-wv]

And that does impair our abilities to do space launches and get fuel for some strategies.

 

[Blackbird]

It sucks! Its big time failure for company that claimed "Game Insight is the world’s leading innovator of mobile and social games, creating exceptional gameplay experiences for a wide range of audiences, from casual to hardcore" and this "Game Insight employs more than 600 passionate game developers, making it one of the largest game companies in the world". and has 8 games in their portfolio but poor customer service, out of 600 developers not able to figure out windows issue. IT SUCKS!

Bigger issue is if I have to switch to android, I have to start from scratch all over again. What a mess.

 

[cazmillon]

The event's nearly over and still no announcement on Facebook about whether Windows users will get an update this week. Not looking good!

 

[pluto]

I have now also started playing on my other mobile and have reached level 6

 

[LX Air - Teresa]

It sucks! Its big time failure for company that claimed "Game Insight is the world’s leading innovator of mobile and social games, creating exceptional gameplay experiences for a wide range of audiences, from casual to hardcore" and this "Game Insight employs more than 600 passionate game developers, making it one of the largest game companies in the world". and has 8 games in their portfolio but poor customer service, out of 600 developers not able to figure out windows issue. IT SUCKS!

Bigger issue is if I have to switch to android, I have to start from scratch all over again. What a mess.

you don't.
If you have the possibility to play on Android you can ask GI to transfer your game. It can take a few days though.

 

[Navigata07]

I really wonder what went wrong though. Was it something with the liveries that doesnt work well with the windows platform? I know they have had delays for windows users in the past, but this is 3 weeks with nothing. Something must be up

 

[HahAti]

I really wonder what went wrong though. Was it something with the liveries that doesnt work well with the windows platform? I know they have had delays for windows users in the past, but this is 3 weeks with nothing. Something must be up

My pure speculation: they tested all platforms and on a release day they've found a serious bug on Windows game. Thought they could patch it easily, turned out they probably had to rewrite a lot of code.
Still holding fingers crossed they make it 🤞🤞

PS - when does the current event end?

 

[TimP]

My pure speculation: they tested all platforms and on a release day they've found a serious bug on Windows game. Thought they could patch it easily, turned out they probably had to rewrite a lot of code.
Still holding fingers crossed they make it 🤞🤞

PS - when does the current event end?

Tomorrow evening (European time)

 

[HahAti]

Tomorrow evening (European time)

So, we'll see what happens on Thursday afternoon then.

 

[jpm-wv]

I hope they do something today. And your assessment @HahAti may be correct and that is one reason why should have been more conservative in their approach towards riding the comet.

I will ask a question of Game Insight right now. Given that you have 600 employees, what policies and procedures do you have to prevent this situation from occurring again?

 

[Marve]

I hard that Windows will get an update tomorrow. Hope is not only fake news

 

[Navigata07]

I hard that Windows will get an update tomorrow. Hope is not only fake news

Source?

 

[Marve]

Source?

GI moderator

 

[Navigata07]

GI moderator

Ah ok thanks. I have a feeling that tomorrow the forum will be in an uproar....either about the lack of an update or the compensation from said update 😅