Windows game crashing

[Fedster]

anyone else having this issue

as the game since update last night 18/09/2019

has crashed every 5 to 10 minutes ive rebooted 3 times and still no joy

any ideas


win 10 system

Tia fedster

 

[wydaho]

Same problem here. After a few minutes it goes to a white screen and won't respond. I have to close and restart the game. Also, videos aren't working. It seems to go immediately to the final screen. Sometimes I have an option to close the video window and sometimes I have to shut down the game. No rewards are given for the video either.

 

[Robbie Laker]

I have a similar problem. The game lasts 20 seconds, then disappears from memory. It was fine before 7.2.9 was installed. Ticket issued to support, but Im not hopeful.

 

[Cap'n Eddie]

Mine never gets past 'loading".

 

[LX Air - Teresa]

I have a similar problem. The game lasts 20 seconds, then disappears from memory. It was fine before 7.2.9 was installed. Ticket issued to support, but Im not hopeful.

I also have a game in win10 v7.2.9. It only runs properly if not in full screen mode. No crashes though. MS windows 10 Home, v 10.0.18362

 

[Robbie Laker]

I also have a game in win10 v7.2.9. It only runs properly if not in full screen mode. No crashes though. MS windows 10 Home, v 10.0.18362

I'll give that a shot Teresa and see if it helps. Thanks for the heads-up

 

[LX Air - Teresa]

I have a similar problem. The game lasts 20 seconds, then disappears from memory. It was fine before 7.2.9 was installed. Ticket issued to support, but Im not hopeful.

Just one thing: I had to go to windows store and force update and install. Before that it seemed to be installed, but it didn’t start, similar to what you all have been reporting.

 

[BelleAIr]

I have had a couple crashing issues, but after I turned off the hd textures it improved. I find it a bit silly I can't run hd textures, but I don't really miss it.

 

[Dancing Dolphin]

Mine never gets past the first few seconds after loading. I have lost the rewards from one space flight, plus so far at least one whole day of game play. I contacted Game Insight and got an automated message back saying they are swamped and will take "longer than usual" to respond. So, there goes the current Egypt challenge I guess - and I will probably lose half my neighbors and team because it will look like I am not bothered to play.

 

[Dancing Dolphin]

Just one thing: I had to go to windows store and force update and install. Before that it seemed to be installed, but it didn’t start, similar to what you all have been reporting.

Hi TeresaLisboa, how did you force it to update again? I have tried it several times and can't get it to re update.

 

[LX Air - Teresa]

Hi TeresaLisboa, how did you force it to update again? I have tried it several times and can't get it to re update.

To be honest, I don’t know for sure. I just know that ac seemed updated, but wasn’t running, and I was able to get an update from windows store...

 

[Robbie Laker]

Thank you once again @TeresaLisboa , your suggestion has fixed the problem. However when I restart the game it wants to default to fullscreen mode, so I have to be quick and reset that every time. Lets hope the dev team cotton on to this and fix it with the next update.

 

[LX Air - Teresa]

Thank you once again @TeresaLisboa , your suggestion has fixed the problem. However when I restart the game it wants to default to fullscreen mode, so I have to be quick and reset that every time. Lets hope the dev team cotton on to this and fix it with the next update.

Yep, same here. Every time I start the PC version of AC I have to quickly go to the top right corner and toggle off full screen
But I’m glad it works also with you.

 

[Dancing Dolphin]

HI ALL PLEASE READ:

After reading through a few suggestions, I tried to force the download to restart and it just kept telling me it was already installed. So, went to "properties" for the game app and applied "run in normal window" instead of "run maximized". It still insisted on running maximized, so I just go and click the arrows to make sure it starts up in normal window mode. Gotta get to it fast before it loads all the way, so do it while the start screen is still up. Now, it may still crash a couple times but just persist and it will eventually let you play your game! At first, it also would not let me collect the daily prize for the number of egyptian masks; did not let me visit neighbors....but, I got mad enough to close down, reopen, put up with the odd crash or three, and finally had a win. Very hard to read the game in normal window mode on my Lenovo Notebook and with reading glasses! But nothing ventured nothing gained is the old saying! Good luck to all - it would be a shame to lose neighbors or alliance members because it looks like you are not bothering to log on every day.

 

[Robbie Laker]

HI ALL PLEASE READ:

After reading through a few suggestions, I tried to force the download to restart and it just kept telling me it was already installed. So, went to "properties" for the game app and applied "run in normal window" instead of "run maximized". It still insisted on running maximized, so I just go and click the arrows to make sure it starts up in normal window mode. Gotta get to it fast before it loads all the way, so do it while the start screen is still up. Now, it may still crash a couple times but just persist and it will eventually let you play your game! At first, it also would not let me collect the daily prize for the number of egyptian masks; did not let me visit neighbors....but, I got mad enough to close down, reopen, put up with the odd crash or three, and finally had a win. Very hard to read the game in normal window mode on my Lenovo Notebook and with reading glasses! But nothing ventured nothing gained is the old saying! Good luck to all - it would be a shame to lose neighbors or alliance members because it looks like you are not bothering to log on every day.

DD, I had much the same problem, and can now play in maximised screen mode, but not full screen. Yes, get to the window resize button as soon as it starts and its fine.

Sorry you - and others - had such trouble. Ive ticketed support with this, told them to tell their dev team, and they say they havent heard of such a problem. Maybe its a minority of W10 players who are affected. Whatever the case, they need to know, and to fix this (Im now sending them the link to this page!)

Good luck .... everybody ... (sheesh)

 

[Madge59230]

I have to reload 2 or 3 times before game actually starts. Max was 5 but it seems to be improving on its own! Very longwinded.

 

[Pendragon]

I get to finishing my flights then it crashes and I loose all the drops when I restart the game.
It's getting irritating.

 

[Dafsade]

My game on windows have crashed too... it makes me lose my 3 greenies from weekend code and my alliance reward on Monday... i am very disappointed ...

 

[wydaho]

I also have a game in win10 v7.2.9. It only runs properly if not in full screen mode. No crashes though. MS windows 10 Home, v 10.0.18362

This worked for me. Thanks!

My videos still aren't working though.

 

[Robbie Laker]

Hi Forum Members

Just an update on my talks with Support regarding this issue. Its seems their dev team is now aware of the problem and they are now working on a fix. No mention of when that will arrive, but I would assume it wont be until the next update/event. Until then, continue using @TeresaLisboa 's solution, it seems to work very well, but you do have to get to that Restore button as soon as it appears.

Good luck

RL

PS. Many thanks once again to the indispensable @TeresaLisboa , where would we be without you.