I think you're underestimating how important the social aspect of this game is. Gifting daily and gifting accurately is _quite_ essential.
Removing of accepted gifts is necessary to track your daily 20 gifts progress, especially when people gift you from support accounts and you're supposed to send back to main.
Anyway, the change is quite bad. Second dimension only serves to create chaos on the screen. Change from 5 usable slots into 4 usable and 4 unusable (because second row doesn't fit on the screen) also cannot be called "improvement". It didn't really mattered for rarely used screens like shop, but gift screen is really important and used daily.
Totally agree @Agent_L I wish I hadn't spent greenies on this game, made fabulous friends along the way, built up my airport etc. The fact you can only send 20 gifts anyway has been and always will be a joke and isn't right. I missed a couple of people today whom I like and respect and now left with looking at them on my list that has been failed to be removed and seeing it, its not nice at all. Its only a game FFS yeah but why Gi feel the need always to upset loyal paying customers is beyond me. WHY try fix something that isn't broke??? Why do you ban YDL for only one week and let them come back??? and make sure the fair players always take a back seat?
Yet again this is not a dig a Ivan we all fully appreciate and grateful for him but please help us out here its unfair and very saddening!