NEW UPDATE - iOS & Android

[AJ]

I asked for refund…. They sended e-mail and asked for screenshots illustrating the issue? Is it a joke?

DarekK


Thank you for contacting Game Insight Support Team!

My name is Mary and I am here to assist you. To look closer into your matter I would like to request more detailed information regarding the issue:

1) Your friend code. To see your friend code tap Sociality (the button with 3 people in the bottom menu) → press another button with 3 people → choose the Friend codes tab.

2) Screenshots illustrating the issue.

By providing us with the information in question, you are helping us to improve the game. I appreciate your input and will resolve the issue as soon as possible.

Thank you in advance!

Sincerely, Mary Lempp Your Support Team

OMG, you spent 222 greens only for one additional slot. and then also it gives one collectible item.

 

[InCoNvEnIeNtE]

I think that lots of kittens gonna die with so many bugs, and the fact that we can only have space travel monument etc etc

 

[Chad Ladwig]

Your drop rate is much better than mine. I get 1 pruning shears out of 2 neighbor visits.

I am getting about 2 shears for visiting 3 neighbors.

 

[Jay J]

I asked for refund…. They sended e-mail and asked for screenshots illustrating the issue? Is it a joke?

DarekK


Thank you for contacting Game Insight Support Team!

My name is Mary and I am here to assist you. To look closer into your matter I would like to request more detailed information regarding the issue:

1) Your friend code. To see your friend code tap Sociality (the button with 3 people in the bottom menu) → press another button with 3 people → choose the Friend codes tab.

2) Screenshots illustrating the issue.

By providing us with the information in question, you are helping us to improve the game. I appreciate your input and will resolve the issue as soon as possible.

Thank you in advance!

Sincerely, Mary Lempp Your Support Team

From my experience, GI support use identical form response. They will not process a complaint without a screenshot which shows the specific item in question. Just a capture of a screentshot of showing 222 greenies for upgrade needed will be sufficient, I believe. Free2play said that shouldn't have been a feature intended for Colosseum.

 

[DarekK]

Can someone makes screen shot of showing 222 greenies for upgrade slot in Colosseum. I bought it and now it disable for me

Thanks
DarekK

 

[flip123]

Can someone makes screen shot of showing 222 greenies for upgrade slot in Colosseum. I bought it and now it disable for me

Thanks
DarekK

you can make a screenshot of the fact you bought one and say it cost 222.... if you sent a screenshot where the 222 is still visible they will say you didn't buy one....

 

[InCoNvEnIeNtE]

QL have have the same bug when we visit neighbor.... Oh kittens

 

[eat007]

Can someone makes screen shot of showing 222 greenies for upgrade slot in Colosseum. I bought it and now it disable for me

Thanks
DarekK

This is silly. You can't make a screenshot of this ... I would simply quote yr message on the forum and Ivan/free2play answer to you. He says it is a small team and Ivan seems to be in charge, so this may help.

Good luck.
Erik

 

[eat007]

QL have have the same bug when we visit neighbor.... Oh kittens

Did you get the 24 hr bug ?

 

[InCoNvEnIeNtE]

yep with 2 ql, it was just a experience

 

[eat007]

yep with 2 ql, it was just a experience

I can remember somebody posting that he complained to G! about it and he got his QL refunded. Just can't find the posting anymore...

 

[DarekK]

you can make a screenshot of the fact you bought one and say it cost 222.... if you sent a screenshot where the 222 is still visible they will say you didn't buy one....

I got back 222 greens form GI

DarekK

 

[Bali Hi]

I got back 222 greens form GI

DarekK

So glad that is sorted out by GI.

 

[Gt city]

This is silly. You can't make a screenshot of this ... I would simply quote yr message on the forum and Ivan/free2play answer to you. He says it is a small team and Ivan seems to be in charge, so this may help.

Good luck.
Erik

But he is a programmer, not a support. We need to send any problem to support first and then they will send to programmers, if then cannot solve the problem or if it is too complicated...
We all know how the support was, but it seems they are progressing. I read about some positive comments. I would not stress Ivan at once... But it is good idea to have picture of any problem, they might help to solve the problem... Quicker as usual

 

[steveowa]

@pegasus Please do hit return and I will be okay if I get the VoIP phone. I understand you didn't need it, but I sent this in hopes of a intercom if you hit return. I won't send you another as this would be the last intercom I need. I do understand that you don't need the VoIP phone.

 

[eat007]

But he is a programmer, not a support. We need to send any problem to support first and then they will send to programmers, if then cannot solve the problem or if it is too complicated...
We all know how the support was, but it seems they are progressing. I read about some positive comments. I would not stress Ivan at once... But it is good idea to have picture of any problem, they might help to solve the problem... Quicker as usual

Sure, I only wanted to say to just quote those postings in an email to G! support.

 

[diwata]

Expansion lands and expansion discounts!!!! Yay, I am so happy.

There's gonna be a construction boom in my city. My citizens will finally be able to enjoy those reward buildings.

 

[LAX]

I just saw that as well. I can confirm that the cost for land expansions on iOS goes up to 40 greenies at level 80 expansion.
Also, I just placed a couple buildings and it is saying that I have exceeded my passenger limit again!!!

 

[M22]

That's my evening sorted but shame about it going up to 20 greenies on discount.

 

[flip123]

I just saw that as well. I can confirm that the cost for land expansions on iOS goes up to 40 greenies at level 80 expansion.
Also, I just placed a couple buildings and it is saying that I have exceeded my passenger limit again!!!

The grand hotel...............