Windows windows version game crashing all the time

[maxsander]

game keeps crashing and freezing

 

[Jenn B]

game keeps crashing and freezing

Depends on what you mean by "keeps crashing and freezing". If it is every few minutes, then contact G! support through the official website.

If it is a few times per day, this is "normal" for the Windows version.
A few tips for Windows users:
- If you collect a bunch of fuel from your gifts and send off planes --> visit Madlen before collecting pax from your own city
- if you get a very important drop from a collection --> go visit Madlen
- If you are running a VC contract --> visit Madlen every ~12 buildings that you bring into your Magic Square/Garden

Basically... any time something significant happens, go visit Madlen to 'save' your progress. Even if the game crashes when I visit her, the progress is saved for me.

If you hate this option, then look into how to transfer your game to one of the other options (I am definitely NOT the expert on this!)

Happy flying!

 

[maxsander]

Depends on what you mean by "keeps crashing and freezing". If it is every few minutes, then contact G! support through the official website.

If it is a few times per day, this is "normal" for the Windows version.
A few tips for Windows users:
- If you collect a bunch of fuel from your gifts and send off planes --> visit Madlen before collecting pax from your own city
- if you get a very important drop from a collection --> go visit Madlen
- If you are running a VC contract --> visit Madlen every ~12 buildings that you bring into your Magic Square/Garden

Basically... any time something significant happens, go visit Madlen to 'save' your progress. Even if the game crashes when I visit her, the progress is saved for me.

If you hate this option, then look into how to transfer your game to one of the other options (I am definitely NOT the expert on this!)

Happy flying!

The game crashes everytime even visiting madlen, it frezzens 3 times then crashes, everytime

 

[Jenn B]

The game crashes everytime even visiting madlen, it frezzens 3 times then crashes, everytime

Then definitely go to the Game Insight website and submit a ticket.

 

[maxsander]

Then definitely go to the Game Insight website and submit a ticket.

Already did and still nothing

 

[Jenn B]

Already did and still nothing

They are not the fastest IT group (understatement). Nothing else to do but either (1) be patient, or (2) switch your game to their online format so you are not using the Windows version. Hoping you can get this fixed 🤞

 

[maxsander]

They are not the fastest IT group (understatement). Nothing else to do but either (1) be patient, or (2) switch your game to their online format so you are not using the Windows version. Hoping you can get this fixed 🤞

online is my main account, windows is second account

 

[Paula]

GI Desktop App seems to be the best bet. You get double weekend bonuses with event prizes (unlike Trail/Pley) on the desktop app, and it tends to have fewer glitches than the other platforms.

 

[Ms. Private Pilot]

Depends on what you mean by "keeps crashing and freezing". If it is every few minutes, then contact G! support through the official website.

If it is a few times per day, this is "normal" for the Windows version.
A few tips for Windows users:
- If you collect a bunch of fuel from your gifts and send off planes --> visit Madlen before collecting pax from your own city
- if you get a very important drop from a collection --> go visit Madlen
- If you are running a VC contract --> visit Madlen every ~12 buildings that you bring into your Magic Square/Garden

Basically... any time something significant happens, go visit Madlen to 'save' your progress. Even if the game crashes when I visit her, the progress is saved for me.

If you hate this option, then look into how to transfer your game to one of the other options (I am definitely NOT the expert on this!)

Happy flying!

@Jenn B, thank you for sharing your Windows tips to prevent it from crashing. As you said, I too noticed Windows crashes after significant happenings. Never thought to visit Madlen. I enjoy hearing from those who have been playing AC for years.

 

[pete blake]

GI Desktop App seems to be the best bet.

Available via where..? Windows store?

Thx

 

[Paula]

Available via where..? Windows store?

Thx

You can download the GI Desktop app at https://www.game-insight.com/en.

 

[pete blake]

You can download the GI Desktop app

Thank you. Do you know if I can transfer my existing game? Is there any advantage in doing so?

Thx
P

 

[Paula]

Thank you. Do you know if I can transfer my existing game? Is there any advantage in doing so?

Thx
P

You can transfer your existing game, but you need to be really careful when doing so as to not lose all your progress. I'm more than happy to provide help (I've done this countless times). Just send me a PM.

 

[bonga]

My windows game usually crashes when i am rearranging the city layout for a long time.

 

[Stupor-Duck aka Cassandra]

YEP And I've been gripin bout it since V7 rolled out seems like eons ago now but GI blamed microdummies and the dummies blamed GI. Same goes for the 4.99 USD offer in events,...........they blame each other

 

[Maverick68]

My windows game usually crashes when i am rearranging the city layout for a long time.

Try visiting Madlen, often. 🖱️🖱️

 

[flyhores]

YEP And I've been gripin bout it since V7 rolled out seems like eons ago now but GI blamed microdummies and the dummies blamed GI. Same goes for the 4.99 USD offer in events,...........they blame each other

Perhaps the traditional online game is one in which the client is downloaded to the computer, and the operating company is responsible for the server and maintains the game data.
One is a game developed by KOEI, a well-known Japanese game company, at the end of the middle century (the era of Columbus' great voyage).
I have played it for almost 8 years, and I have never had any problems such as game crash or game data error.
Occasionally, the game will be interrupted for unknown reasons due to network transmission.

 

[augustnightsky]

My Windows game on the Microsoft Store Level 89 has just started crashing in the last event updates. Seems to be related to the new event, visitors visiting or I just added a space on my launch side (expansion level 278). Has anyone noticed a change in crashes recently?

 

[LX Air - Teresa]

My Windows game on the Microsoft Store Level 89 has just started crashing in the last event updates. Seems to be related to the new event, visitors visiting or I just added a space on my launch side (expansion level 278). Has anyone noticed a change in crashes recently?

Not really. All my MS store supports freeze every now and then, i suspect when neighbors do visits and the game is open. But it has been like this for more than a year. On the other side, my GI store supports don’t usually freeze, as @Paula also experienced.

 

[augustnightsky]

Not really. All my MS store supports freeze every now and then, i suspect when neighbors do visits and the game is open. But it has been like this for more than a year. On the other side, my GI store supports don’t usually freeze, as @Paula also experienced.

The game has been repeatedly closing (crashing) on me. Suspect a memory issue due to visitors but I had just recently added an expansion. Really frustrating.