here is the e-mail i sent GI when they asked, how I would rate their customer service I clicked Bad, and then other and sent this responce:
you take to long answering e-mails,, and the support staff ask the same stupid questions, that people answer in the first e-mail. Sometime it takes us(e-mail recieptiants) 3 e-mails to get our point accross, when it should take one e-mail. Does any one actually read the subject line of the e-mails. I a quality control engineer think you need to overhaul and retrain the support staff.
you take to long answering e-mails,, and the support staff ask the same stupid questions, that people answer in the first e-mail. Sometime it takes us(e-mail recieptiants) 3 e-mails to get our point accross, when it should take one e-mail. Does any one actually read the subject line of the e-mails. I a quality control engineer think you need to overhaul and retrain the support staff.