Windows Plane disappeared after swapping into reserve

[BelleAIr]

So twice since this 6.2.7 update I have lost planes when swapping them from hangar to reserve.

The first time I swapped out a turboprop from a hangar to the reserve. When i went to retrieve it, I realized it was not there and began thinking maybe somehow I had accidentally sold it, I thought how weird, that is not like me, but stuff happens, and the loss was small, so I shrugged it off.

Yesterday, I swapped my Jet S2 from my hangar to the reserve. However when i went to grab it from the reserve, it was gone. I checked the warehouse...not there either. It has completely vanished from my game and I am not at all happy....

Currently awaiting a reply from G! ...............

 

[Husam]

So twice since this 6.2.7 update I have lost planes when swapping them from hangar to reserve.

The first time I swapped out a turboprop from a hangar to the reserve. When i went to retrieve it, I realized it was not there and began thinking maybe somehow I had accidentally sold it, I thought how weird, that is not like me, but stuff happens, and the loss was small, so I shrugged it off.

Yesterday, I swapped my Jet S2 from my hangar to the reserve. However when i went to grab it from the reserve, it was gone. I checked the warehouse...not there either. It has completely vanished from my game and I am not at all happy....

Currently awaiting a reply from G! ...............

This weird, i hope that GI return back your lost Jet S2 soon and fix this for you.

 

[Phil G]

So twice since this 6.2.7 update I have lost planes when swapping them from hangar to reserve.

The first time I swapped out a turboprop from a hangar to the reserve. When i went to retrieve it, I realized it was not there and began thinking maybe somehow I had accidentally sold it, I thought how weird, that is not like me, but stuff happens, and the loss was small, so I shrugged it off.

Yesterday, I swapped my Jet S2 from my hangar to the reserve. However when i went to grab it from the reserve, it was gone. I checked the warehouse...not there either. It has completely vanished from my game and I am not at all happy....

Currently awaiting a reply from G! ...............

Yep just lost a Thunderbird this morning not happy and. See mail to Gi



Philip Goble

Feb 1, 11:39 EET

This is a follow-up to your previous request #8209191 "Re: [8184722] Update: This ..."

Hi Mary

Another problem!!!! this is on my widows game please see screen shot for game code

Today i sold a Powerful propeller-driven in my warehouse, then went to buy a Turboprop, it asked me as usual which hanger this plane needs to go as there wasn't a hanger available [please see screen shot ] i chose to replace a Thunderbird to the reserve hanger , where there was a empty spot.

So i thought all was good, until i checked that the Thunderbird went to the reserve hanger, it did not!!!!!!!!!!!!!!

It has totally disappeared, so i lost a Thunderbird, please can you replace this lost plane.

This happen to my Android game but this was only small planes and i had other alliance members this has happened to so you may want report this as across the board as a bug.

So please can you help me 1 replace my Thunderbird and 2 please get your team to look at my game [please see screen shot for code]

 

[BelleAIr]

Yep just lost a Thunderbird this morning not happy and. See mail to Gi



Philip Goble

Feb 1, 11:39 EET

This is a follow-up to your previous request #8209191 "Re: [8184722] Update: This ..."

Hi Mary

Another problem!!!! this is on my widows game please see screen shot for game code

Today i sold a Powerful propeller-driven in my warehouse, then went to buy a Turboprop, it asked me as usual which hanger this plane needs to go as there wasn't a hanger available [please see screen shot ] i chose to replace a Thunderbird to the reserve hanger , where there was a empty spot.

So i thought all was good, until i checked that the Thunderbird went to the reserve hanger, it did not!!!!!!!!!!!!!!

It has totally disappeared, so i lost a Thunderbird, please can you replace this lost plane.

This happen to my Android game but this was only small planes and i had other alliance members this has happened to so you may want report this as across the board as a bug.

So please can you help me 1 replace my Thunderbird and 2 please get your team to look at my game [please see screen shot for code]

Sorry to hear it got you too. I've been so nervous to use my reserve hangar as I swap planes for fear another plane is going to disappear. Hope they get it sorted out! They have said they will be returning my planes, I just had to free a spot in the reserve hangar, and I informed them of this, so I imagine I'll have my planes back later today....**crosses fingers it doesn't happen again though**

 

[Phil G]

Sorry to hear it got you too. I've been so nervous to use my reserve hangar as I swap planes for fear another plane is going to disappear. Hope they get it sorted out! They have said they will be returning my planes, I just had to free a spot in the reserve hangar, and I informed them of this, so I imagine I'll have my planes back later today....**crosses fingers it doesn't happen again though**

Thats good i have lost another Thunderbird from my reserve hanger 2 , i have talked to GI direct, so they should fix this bug before returning any planes, we will see

 

[BelleAIr]

So my planes were returned yesterday, but it caused my game not to reset, so I lost a day of gifting and sending gifts. *crossing fingers the bug is permanently fixed* Today my game is operating normally, so I'm hoping it stays that way.

 

[RandysRockets]

Same has happened to me a few times. Thankfully they were cheap planes. I thought it was related to upgrading the reserve hanger, but it appears to be more than that.