iOS Passengers not counting for Alliance

[KingJJ]

GI just said I was wrong and they are counting... I sent an email back stating it is not and it’s not only us that have posted here but several in FB also.

This is very typical GI reply I expected. That's why I didn't event bother to issue any ticket to them. They should fire all their support agents. They do NOTHING!

 

[KingJJ]

happening on windows too! just landed 8 planes and only 3 counted! I'm so sick and tired of this bullshit! FUCK THIS GAME!

That's why it's good to be in a stress free alliance sometimes.. sure I'm not happy the alliance mission not getting counted, but it's not a big deal since nobody cares about the alliance mission or pac count

 

[crescent moon (RIP)]

I just checked on my Windows game - same problem. Sent another ticket - will post # when GI responds.

Edit: ticket #8356425

 

[crescent moon (RIP)]

Free2Play I know you prefer we don't tag you, but this is something that really needs to be addressed. GI support is basically calling us all liars, and is doing nothing to help with this problem. It's not just IOS as the thread title suggests - it's android, windows & ios. Granted, since we have the event, it's not hurting as much as it could, but our alliances are all suffering! HELP!!!! Even just an acknowledgment that there is a problem and that you're all working on it. And please tell GI Kate to get rid of that dismissive script she follows.

 

[david smith]

Free2Play I know you prefer we don't tag you, but this is something that really needs to be addressed. GI support is basically calling us all liars, and is doing nothing to help with this problem. It's not just IOS as the thread title suggests - it's android, windows & ios. Granted, since we have the event, it's not hurting as much as it could, but our alliances are all suffering! HELP!!!! Even just an acknowledgment that there is a problem and that you're all working on it. And please tell GI Kate to get rid of that dismissive script she follows.

My alliance tasks and launch is not showing up, or taking to long to show up, should I contact gi

 

[crescent moon (RIP)]

I got the same canned response (word for word) on the last ticket i submitted for my windows game. This is how I answered her:

"Kate, This is the answer you are giving to everybody, but we all know that there is a problem! I personally have chatted with at least 20 people with the same problem - all on IOS, Android and Windows platform. Perhaps you should speak with the developers and find out what can be done about this problem. Our alliances are suffering!"

 

[crescent moon (RIP)]

My alliance tasks and launch is not showing up, or taking to long to show up, should I contact gi

Yes, definitely. So far the response has been the same - "nothing is wrong". We need everyone to let support know that there is, indeed, an issue to be addressed.

Now, I've said my piece, I'm losing my calm enjoyment of this game. Going to work on the event, and not worry about allliance flights right now. Ivan will see to it that it gets fixed sooner or later. My mantra - it's a game, enjoy it!

 

[david smith]

Yes, definitely. So far the response has been the same - "nothing is wrong". We need everyone to let support know that there is, indeed, an issue to be addressed.

Now, I've said my piece, I'm losing my calm enjoyment of this game. Going to work on the event, and not worry about allliance flights right now. Ivan will see to it that it gets fixed sooner or later. My mantra - it's a game, enjoy it!

Just sent ticket, with a screen shots

 

[KingJJ]

Free2Play I know you prefer we don't tag you, but this is something that really needs to be addressed. GI support is basically calling us all liars, and is doing nothing to help with this problem. It's not just IOS as the thread title suggests - it's android, windows & ios. Granted, since we have the event, it's not hurting as much as it could, but our alliances are all suffering! HELP!!!! Even just an acknowledgment that there is a problem and that you're all working on it. And please tell GI Kate to get rid of that dismissive script she follows.

I think I said this somewhere before, but I think they have a list of answers they use, and they just copy and paste from the list when they receive any tickets! Sometimes they just say something completely different. And blame the players for not playing it right.

 

[crescent moon (RIP)]

I think I said this somewhere before, but I think they have a list of answers they use, and they just copy and paste from the list when they receive any tickets! Sometimes they just say something completely different. And blame the players for not playing it right.

Yes, it tickles me that everyone who submitted a ticket is getting the same exact answer. I did give my ticket # and neighbor code to AJ on facebook, so maybe he'll do some a$$-kicking.

 

[Robobobo888]

Add me to the list of people affected by this bug. At reset today I was at 102 flights to Dhaka, which seemed low for this point in the week but I hadn't been keeping close track. I landed 3 flights and it went up to 105. Just now I landed 4 more, and it's back down to 102 (should be 109).

 

[KingJJ]

Yes, it tickles me that everyone who submitted a ticket is getting the same exact answer. I did give my ticket # and neighbor code to AJ on facebook, so maybe he'll do some a$$-kicking.

Why AJ? is he representing Gi?

 

[crescent moon (RIP)]

Why AJ? is he representing Gi?

I believe he helps out as a moderator for AC on facebook.

 

[Robobobo888]

My ticket number is 8356573. I just submitted it so I haven't gotten any response except for the automated one with the ticket number. I'm on iOS by the way.

 

[crescent moon (RIP)]

Add me to the list of people affected by this bug. At reset today I was at 102 flights to Dhaka, which seemed low for this point in the week but I hadn't been keeping close track. I landed 3 flights and it went up to 105. Just now I landed 4 more, and it's back down to 102 (should be 109).

Isn't that weird? You can watch the numbers go back down!
Thanks for submitting a ticket.

 

[makam]

malta flight has this problems

 

[Ariz]

Last 5 7hr flights to Iceland were a waste, both in flight count and passenger. Instead of getting a passenger count I get 24 mushrooms,big deal.
I am done with this for the week, hopefully next weeks alliance mission I won’t be wasting my time

 

[crescent moon (RIP)]

Last 5 7hr flights to Iceland were a waste, both in flight count and passenger. Instead of getting a passenger count I get 24 mushrooms,big deal.
I am done with this for the week, hopefully next weeks alliance mission I won’t be wasting my time

Make sure you submit a ticket to GI. They need to know this is happening to many people.

 

[fertob]

Last 5 7hr flights to Iceland were a waste, both in flight count and passenger. Instead of getting a passenger count I get 24 mushrooms,big deal.
I am done with this for the week, hopefully next weeks alliance mission I won’t be wasting my time

Me too. No alliance tasks this week. Six flights to Brazillia and not counted? I'm done.

Ticket on the way....

 

[JayBee]

2nd canned response from GI...I emailed back with every ticket that was posted on this thread. I wish I had more because I know of approximately 45 players this is affecting from the forum, messenger, and Facebook. @Gt city is there anything you can please do to help us.