Well seems like most either could not or would not answer the actual question.
I will say your answer was a bit terse and the intelligent answer part could definitely
be construed in the wrong context. Don't get me wrong I completely understand your
frustration as I have submitted tickets that were meant to impart a sarcastic tone and
magnify their shortcomings. One of my favorites is their not actually reading your message
and asking for the same information you have submitted 1 or 2 times already within that ticket.
I will say your answer was a bit terse and the intelligent answer part could definitely
be construed in the wrong context. Don't get me wrong I completely understand your
frustration as I have submitted tickets that were meant to impart a sarcastic tone and
magnify their shortcomings. One of my favorites is their not actually reading your message
and asking for the same information you have submitted 1 or 2 times already within that ticket.