New Update 5.3

[Robby Kusuma]

My gifts...... all gone again.
600+ gifts now zero.

So, everytime I exit the game and I enter again, they are coming.
But only 19.
So I have to exit and enter and take and delete.....

Guess what if I dont delete.......
Yes you are right....
The next 19 will not arrive.....

I am sorry everyone, I have to delete all the gifts again and not return.
Thank you all......

 

[Gt city]

I need to enter a support ticket for my 2nd game update. Can I get the link again please? Thank you

https://www.game-insight.com/en/support/form

 

[Amit Choudhary]

Working absolutely fine on Windowsphone.
That's I can say at least.
Planetarium drop rate is fine too.
Easter eggs drop rate was awesome.
I've constructed 6 Farmer's Market under 1 hrs of update.

 

[vayka1]

Hi all,
I've read the comments and i'm NOT going to update yet.
Seems the game is very slow and buggy on android.

 

[Kesh]

One important thing - Adventure buildings that were dropping items for mystery bonus only are not doing that anymore.
On the other hand you can get collection required for level higher then you currently are.

 

[Sazaville]

Did the update on IOS...version is 5.2.25...not 5.3 and I have no events.

Did the update on Android, everything seems fine. Eggs drop rate is not bad...8 eggs with 16 clovers.

 

[Supyno]

I did update and it started new game - lost everything -HELP

 

[Fencat]

Something definitely changed with planetariums and golden dice... 11 neighbors with GD netted me 11 collections that's worse then I usually get with no bonuses at all

 

[Wired Parrott]

Something definitely changed with planetariums and golden dice... 11 neighbors with GD netted me 11 collections that's worse then I usually get with no bonuses at all

I just noticed this as well.

 

[GamingSwiftie]

Well, I've broken down and opened a support ticket (#7842474)... On iOS. On new veersion, I never got the option to restore from the server. Was forced into playing through the tutorial instead. Old version is still playable and looks fine (except no Easter event - which is the least of my concerns right now obviously). So, hoping the support team can transfer my game for me.

My main concern right now is - if I continue to play my old version what will happen on transfer? The reason I ask is that I've still got a casino active and I don't want to lose greenies because of the update not working right. (Almost wish I had waited another 6 days until the casino shuts off the greenies before attempting the update.) Also, what about the promise of the 10 greenies for updating? Will that still get applied?
Thinking that until they transfer the game from one version to the next, that I check the new version first for my casino and if not there then I check my original version.

Thoughts? Suggestions?

 

[Mouse]

Well, I've broken down and opened a support ticket (#7842474)... On iOS. On new veersion, I never got the option to restore from the server. Was forced into playing through the tutorial instead. Old version is still playable and looks fine (except no Easter event - which is the least of my concerns right now obviously). So, hoping the support team can transfer my game for me.

My main concern right now is - if I continue to play my old version what will happen on transfer? The reason I ask is that I've still got a casino active and I don't want to lose greenies because of the update not working right. (Almost wish I had waited another 6 days until the casino shuts off the greenies before attempting the update.) Also, what about the promise of the 10 greenies for updating? Will that still get applied?
Thinking that until they transfer the game from one version to the next, that I check the new version first for my casino and if not there then I check my original version.

Thoughts? Suggestions?

Same thing happened to my fuel exchange game. Ticket opened and I will wait for support to get back to me. On the old version I continue to tap my casino, send gifts and visit airports. That is it for now until it gets resolved.

 

[Frz67]

Updated both games on Ipad and Iphone. Iphone version works fine. However the ipad one is still at version 5.2 even though the icon is updated. No events and no new flights

 

[greensmith]

Just opened my original game and got these windows:

I chose the Waverly huff game on my iPad. The TomGifter game is on an old iPad that stopped working months ago.
At least I can play the game now but no Easter quest.
Tom

 

[greensmith]

Also noted that my old Airport City HD icon cannot be found anywhere. I opened it (see above) with the search function. Is it possible for an app developer to hide an icon on the desktop?
Tom

 

[Meagansoroka]

My iPad update did the same thing. I never had the option to restore. I can still play, but don't have the event. Hopefully GI can restore it quickly. I'd like to play the event! I'm glad that other people are having the same problem though!

 

[Laura Morris]

So frustrated. My husband (bazamoza) and I are both having this problem. Both playing on our iPads and neither new version gave us option to sync. It gave us the tutorial and at no point did the new app give us the option to synchronize. The old app gave me a pop up asking me to synchronize the new app and old one. I am still able to play the old app which is now grayed out. I removed the new app and readied it on my iPhone and it only gave me option to synchronize with the tutorial version and the new one on the iPhone. This is very upsetting. I opened up a ticket and still no word.

 

[Mia]

One of my Android games didn't upgrade for hours this morning, I almost gave up but finally it did show up. My thinking is that the server can't download the new stuff fast enough, my game had only 1GB storage and always ran slow. I say this because I looked at that game from another game and saw the bunnies even tho I didn't have the new version!

As for the planetarium drops, I'm disgusted. I see you can watch a video for a coin producing building to speed up but NOT for fuel.

Why do they have to fix things that aren't broke? Who cares about coin builders?

 

[Davescharf]

I didn't use any bonuses today and my planetarium drops were pretty normal on the new iOS (iPad) version.

Besides not being able to restore my game off the server first thing this morning (US Central time) the conversion went really smooth for me. I haven't been able to sync up my Game Center account with my iPhone yet, but I also haven't spent much time looking at whether that's because of something I did in setting up my devices.

 

[dtaylor1972]

Something definitely changed with planetariums and golden dice... 11 neighbors with GD netted me 11 collections that's worse then I usually get with no bonuses at all

Same results 4 me on Android...,
2 rounds of 10 neighbor visits to mostly planetariums with GD... Only got an average of 3 red starts each day... Normally get at least 8-10 each day with GD!

Definately changed something... And not 4 the better!

Alse its REALLY SLOW loading up, and when visiting neighbors!! (30+ seconds ... Double what it was before!)

 

[Gt city]

I did update and it started new game - lost everything -HELP

Open a ticket: https://www.game-insight.com/en/support/form