Windows My game keeps crashing...

[Spooksue]

I have been playing this game on and off for a good 5 (or more) years now. The last year or two I have been taking long breaks because my Windows Microsoft version game crashes often and was really hoping this issue would fix itself. There is nothing worse than collecting and sending gifts then the game crashing and losing the gifts and then remembering who to resend gifts to...☹️ Alas, I have been playing for a few weeks now and still the same issue... I do like playing this game and don't want to give up on it, but this is sooo frustrating. I messaged tech support last time, but they were unable to help...

Is it worth trying to move my game to the 'Desktop Windows app version'? Is that version stable? Can I download this on the same laptop I have my current game as I don't have a spare computer to download it on. I have my support games on my phone so can't use it either.

I would love some thoughts on what to do..

Thanks 🙂

 

[Maverick68]

I have been playing this game on and off for a good 5 (or more) years now. The last year or two I have been taking long breaks because my Windows Microsoft version game crashes often and was really hoping this issue would fix itself. There is nothing worse than collecting and sending gifts then the game crashing and losing the gifts and then remembering who to resend gifts to...☹️ Alas, I have been playing for a few weeks now and still the same issue... I do like playing this game and don't want to give up on it, but this is sooo frustrating. I messaged tech support last time, but they were unable to help...

Is it worth trying to move my game to the 'Desktop Windows app version'? Is that version stable? Can I download this on the same laptop I have my current game as I don't have a spare computer to download it on. I have my support games on my phone so can't use it either.

I would love some thoughts on what to do..

Thanks 🙂

Both versions are essentially the same so unsure moving will resolve the stability issue. I presume you have already tried tackling this issue by upgrading your version, video drivers, setting app to ignore background apps, reset\repair (potentially could lose city doing this), etc?

You can use the GI version on your same laptop. I recommend download the full version, not just the installer, then install. The GI version will appear separate:

The top is MS version and my support game, which honestly I haven't tried since installing GI version - isn't near as important. I required GI version to migrate my primary via GI Link from Android as my tablet no longer properly charges - I miss the portability and don't play as often due to this but have gained double bonus and can continue playing my primary city. Honestly, both versions have been stable for me so suspect is something with your setup or city. I suspect GI link will work for you assuming you can still get into MS version long enough to generate G! link code though you may have to sacrifice one of your support games or if your phone is capable, enable profiles on it and install AC in parallel.

 

[Spooksue]

Both versions are essentially the same so unsure moving will resolve the stability issue. I presume you have already tried tackling this issue by upgrading your version, video drivers, setting app to ignore background apps, reset\repair (potentially could lose city doing this), etc?

You can use the GI version on your same laptop. I recommend download the full version, not just the installer, then install. The GI version will appear separate:

View attachment 72438

The top is MS version and my support game, which honestly I haven't tried since installing GI version - isn't near as important. I required GI version to migrate my primary via GI Link from Android as my tablet no longer properly charges - I miss the portability and don't play as often due to this but have gained double bonus and can continue playing my primary city. Honestly, both versions have been stable for me so suspect is something with your setup or city. I suspect GI link will work for you assuming you can still get into MS version long enough to generate G! link code though you may have to sacrifice one of your support games or if your phone is capable, enable profiles on it and install AC in parallel.

 

[Spooksue]

Thanks @Maverick68
I don't think it is my laptop as I was having this problem on my last laptop but I will try those other suggestions. I will try downloading the GI version and using the link to change the game over too if nothing else works. I assume when you say version, you mean version of the game. I have checked the Microsoft store and I have the latest version (8.31.24) as I have finished the latest event.

 

[Spooksue]

@Maverick68 I just had a look at both my support games on my Android phone and they are both version 8.33.02. Are all versions on different of playing meant to be the same? If so, this could very well be my problem and I may have no choice but to download the GI version.

 

[Maverick68]

@Maverick68 I just had a look at both my support games on my Android phone and they are both version 8.33.02. Are all versions on different of playing meant to be the same? If so, this could very well be my problem and I may have no choice but to download the GI version.

Previously the versions needed to be the same in order to visit neighbors and sync gifts. I guess they figured out a way since then because in recent years the version #'s have periodically slightly differed without affecting cross-play. The recent Android version changes were due to a ("stability") upgrade breaking the rankings dialog and presumably the fix thereafter. 8.31.24 are the current Windows (MS & GI) version. AC seems very dependent upon a reliable internet connection (when connected) so you might want to focus on your laptop to ensure it's properly connected, updated and working properly which may require a knowledgeable technician.

 

[Maverick68]

Thanks @Maverick68
I don't think it is my laptop as I was having this problem on my last laptop but I will try those other suggestions. I will try downloading the GI version and using the link to change the game over too if nothing else works. I assume when you say version, you mean version of the game. I have checked the Microsoft store and I have the latest version (8.31.24) as I have finished the latest event.

Yes, game version. Unfortunately, since has happened on two laptops it might be an issue requiring advanced troubleshooting by a pc technician or is a known issue that G! just won't disclose and unwilling to fix like so many.

 

[Spooksue]

Hi @Maverick68
Thanks so much for your advice with my game. I have downloaded the GI PC version and linked my old to my new and it worked!! I won't touch my old version/game now. Cross fingers and toes this version will work much better for me..

 

[ItsRalphy]

Hi @Maverick68
Thanks so much for your advice with my game. I have downloaded the GI PC version and linked my old to my new and it worked!! I won't touch my old version/game now. Cross fingers and toes this version will work much better for me..

 

[red_z06]

I am running multiple accts of G! apps on 3 laptop/pcs. I've had no real crash issues other than occasional crash. However, I started getting immediate freeze on two accts running on Lenovo Ideapad Flex5 during the last event. I realize that I switched the laptop from laptop mode to tablet mode ( flip so keyboard does not show). Right after loading the game, if I don't continue to click on something or go into secondary popup screen like event scrren or heli resource screen, it would immediately freeze. Exact same thing happend on two accts. I thought about what changed and realized i went from laptop mode to tablet. So, I switched back and problem of freezing went away.

See if it is your problem is relatable.

 

[Spooksue]

I am running multiple accts of G! apps on 3 laptop/pcs. I've had no real crash issues other than occasional crash. However, I started getting immediate freeze on two accts running on Lenovo Ideapad Flex5 during the last event. I realize that I switched the laptop from laptop mode to tablet mode ( flip so keyboard does not show). Right after loading the game, if I don't continue to click on something or go into secondary popup screen like event scrren or heli resource screen, it would immediately freeze. Exact same thing happend on two accts. I thought about what changed and realized i went from laptop mode to tablet. So, I switched back and problem of freezing went away.

See if it is your problem is relatable.

Hi @red_z06
My game is going well so far and has not crashed one since I changed it to the G! version (but don't want to jinx myself so will keep fingers crossed..). I will keep in mind what you say as my laptop is similar to yours and can change from laptop to tablet mode.
Thanks

 

[SEK005]

Thanks also to Maverick68. My game was crashing every 10 minutes or so, and I was becoming convinced that it was an issue with my video card/drivers. Since I read this and downloaded and sync'd the GI version the game has not crashed once! So grateful for the advice as it was getting really frustrating, and I was considering giving up the game.

 

[QF-Charles]

May not be the cause but I can assure you that if you do backups, and reinstall these, that can lead to issues.
This has been my experience so now, If I need to restore any of my games, I let G.I. do it.

 

[Kiwi Airlines]

I have been playing this game on and off for a good 5 (or more) years now. The last year or two I have been taking long breaks because my Windows Microsoft version game crashes often and was really hoping this issue would fix itself. There is nothing worse than collecting and sending gifts then the game crashing and losing the gifts and then remembering who to resend gifts to...☹️ Alas, I have been playing for a few weeks now and still the same issue... I do like playing this game and don't want to give up on it, but this is sooo frustrating. I messaged tech support last time, but they were unable to help...

Is it worth trying to move my game to the 'Desktop Windows app version'? Is that version stable? Can I download this on the same laptop I have my current game as I don't have a spare computer to download it on. I have my support games on my phone so can't use it either.

I would love some thoughts on what to do..

Thanks 🙂

There's definitely something strange going on, windows user here too. Collected the bonus code last week and it completely screwed up/froze my Dark Skies event. Collected the bonus code this week and it said it gave it to me, but on checking the warehouse for fuel and the halloween chest it was supposed to have given out, it didn't. I have emailed GI support but as yet they haven't gotten back to me. My game crashes and lags too, and planes forever getting stuck on the runway!

 

[Harcourt]

You may like to read this thread which explains how to transfer your game from Windows Store to GI version, which is more stable.

Issue - Crashes and severe game lag

For several months now I have experienced extreme slow game play and multiple program crashes. This happens consistently on ipad and pc platforms. Wifi is not the issue as I play on various unrelated networks and have tried turning off wifi with no noticeable improvement. I have been playing...

www.airportcitygame.com

Regards
Harcourt

 

[ItsRalphy]

There's definitely something strange going on, windows user here too. Collected the bonus code last week and it completely screwed up/froze my Dark Skies event. Collected the bonus code this week and it said it gave it to me, but on checking the warehouse for fuel and the halloween chest it was supposed to have given out, it didn't. I have emailed GI support but as yet they haven't gotten back to me. My game crashes and lags too, and planes forever getting stuck on the runway!

 

[Kiwi Airlines]

View attachment 74721

I solved part of it Ralphy contacted GI Tech Support yesterday, told them I hadn't received the bonus code for the week, they checked my account and sure enough I hadn't, so got the bonus code last night that I should have got yesterday morning. As for planes getting stuck on the runway, I know to visit Madlen Airborn, but sometimes up to 8 times a day, and sometimes when you do the game just completely shuts down.

 

[ItsRalphy]

I solved part of it Ralphy contacted GI Tech Support yesterday, told them I hadn't received the bonus code for the week, they checked my account and sure enough I hadn't, so got the bonus code last night that I should have got yesterday morning. As for planes getting stuck on the runway, I know to visit Madlen Airborn, but sometimes up to 8 times a day, and sometimes when you do the game just completely shuts down.

I am no techie - but years ago when there was a majot upgrade we had this because older or slower laptops couldn't cope with the processing capacity the game needed. I know that my battery runs down so fast when I have the game going. Could it be that? - I had a laptop crash and had to play on an older one short term whilst it was in repair, and had the issues you are talking about. As I say, no techie so probably completely useless, but the bext I can offer!

 

[Kiwi Airlines]

I am no techie - but years ago when there was a majot upgrade we had this because older or slower laptops couldn't cope with the processing capacity the game needed. I know that my battery runs down so fast when I have the game going. Could it be that? - I had a laptop crash and had to play on an older one short term whilst it was in repair, and had the issues you are talking about. As I say, no techie so probably completely useless, but the bext I can offer!

I'm no techie either but ... I'd say that being a brand new pc with the latest technology on it, the game maybe a bit outdated for it, I think the game was designed for an older operating system and it doesn't run so well on the newer one. It is becoming obsolete ... old age, happens to us all i.e. compatibility issue with the gaming server.

 

[Kiwi Airlines]

I'm no techie either but ... I'd say that being a brand new pc with the latest technology on it, the game maybe a bit outdated for it, I think the game was designed for an older operating system and it doesn't run so well on the newer one. It is becoming obsolete ... old age, happens to us all i.e. compatibility issue with the gaming server.

The game was released when? 2012, that's Windows 8 era, technology has come a long way since then. I would say that this game makes GI quite a lot of $$$, so for the past 12 years they have been applying patches and bug fixes to resolve technical issues (like rearranging deck chairs on the titanic) I don't think the game is coping too well with all the many changes in operating systems over the years.