iOS IOS - Stuck on loading screen

[PieceOfBark]

Been stuck on loading screen on IOS the past 10-12 hours, my windows game is working fine. Anyone else with this issue?
Free2Play Is it something general, can't see any threads about it?

 

[LX Air - Teresa]

Been stuck on loading screen on IOS the past 10-12 hours, my windows game is working fine. Anyone else with this issue?
Free2Play Is it something general, can't see any threads about it?

I’m on iOS, no problem so far. I did have an issue with one of my windows games. It froze and as it was running full screen, when I tried to open the task manager (to try closing the AC app), I wasn’t able to access it, as the frozen AC was still showing in front. My only solution was to restart the PC.

 

[Free2Play]

Been stuck on loading screen on IOS the past 10-12 hours, my windows game is working fine. Anyone else with this issue?
Free2Play Is it something general, can't see any threads about it?

It is a very rare issue, but it does happen. The possible solutions are:

1. Reload the app completely, and have an active internet connection while doing it. (do not delete the app and re-download it yet, just clear it from your currently running apps)
2. If that doesn't help, contact our support team. They have a standard procedure for profile restore — and we might get some information towards fixing this issue in the future.

 

[PieceOfBark]

It is a very rare issue, but it does happen. The possible solutions are:

1. Reload the app completely, and have an active internet connection while doing it. (do not delete the app and re-download it yet, just clear it from your currently running apps)
2. If that doesn't help, contact our support team. They have a standard procedure for profile restore — and we might get some information towards fixing this issue in the future.

Ouch. Ok. Have done pretty much everything I can do, and then some, to see if it could solve it. Forced closed app, forced restart phone, no wifi, with wifi etc. And all probably 10 times since yesterday, the abstinence is strong. Nothing works.

How do I contact support when I can't do it via the app?

EDIT: Found support ID in iphone settings and contacted support via GI homepage

 

[BDS Air]

I have the same issue and have already been working with tech support. No joy so far.