Android I have been banned for no reason (SS below)

[Marshyyy7]

This is annoying I have just been blocked for violating terms of service I have paid money to progress and behaved proper so unsure why the ban! Android device

 

[Dave]

Did you have a previous game that got banned?

 

[Marshyyy7]

nope only this account have been playing alot but just myself started on this forum yesterday only

 

[Husam]

nope only this account have been playing alot but just myself started on this forum yesterday only

Maybe you use the same account in 2 devices ?

 

[Marshyyy7]

Maybe you use the same account in 2 devices ?

Nope only my android

 

[Dave]

Have you dropped GI a message?

 

[cobra]

I just checked neighbor list and you are no longer there but a new level 3 neighbor has appeared.

 

[TheDarkside]

Have you got the time settings on your device set to auto?

If not take a look at the below thread as you may have been blocked for ‘time travelling’

iOS - Has your account been suspended/blocked for “violation of terms”/cheating?

GI has a few different methods in place to stop people cheating in the game. One of the most common reasons is to stop people “time travelling” ie. adjusting their game clocks to speed things along. Unfortunately, the software code used to trigger the block is quite unreliable and often blocks...

www.airportcitygame.com

 

[Marshyyy7]

I did ask GI to swap my accounts from Andriod to PC but they took a while to answer so I asked them to stop this and allow me to progress on android as I decided to make a subscription @cobra with you saying the level 3 account I believe they must've completed my request i did ask days ago and asked them not too do it damn it!

 

[LX Air - Teresa]

I did ask GI to swap my accounts from Andriod to PC but they took a while to answer so I asked them to stop this and allow me to progress on android as I decided to make a subscription @cobra with you saying the level 3 account I believe they must've completed my request i did ask days ago and asked them not too do it damn it!

That seems a plausible reason. When you ask for a move between platforms, the old game should not be accessed

 

[Marshyyy7]

That seems a plausible reason. When you ask for a move between platforms, the old game should not be accessed

i Did ask them not to do this as i wanted to make purchases and i did so as i did not get a response for a few days from GI is this reversable or have i lost all progress and the money i invested

 

[LX Air - Teresa]

i Did ask them not to do this as i wanted to make purchases and i did so as i did not get a response for a few days from GI is this reversable or have i lost all progress and the money i invested

They'll probably will be able to recover your game. But I wouldn't touch any of the games before a definite answer from them if I were you. And it will take some days almost for sure.

 

[PLMerry]

The key is that once you ask Gi to move an account, you cannot do anything with the game on either devise, until they have completed the move.

Unfortunately, Gi support is not always timely in processing such request. Normally they will tell you that they have closed the ticket, or ask you to rate their service, as a sign that they have done all that they can. Be aware that their are often some glitches that come with moving between platforms.

 

[Marshyyy7]

Finally back up and running today! Took Ages!

 

[Tito]

The key is that once you ask Gi to move an account, you cannot do anything with the game on either devise, until they have completed the move.

Unfortunately, Gi support is not always timely in processing such request. Normally they will tell you that they have closed the ticket, or ask you to rate their service, as a sign that they have done all that they can. Be aware that their are often some glitches that come with moving between platforms.

Welcome to the club buddy. I don't trust support at all. They basically give you a template response at first, then they might say say they are going to direct your problem to another department. Eventually, nothing happens and they end up emailing you and ask you to rate their service. It's a Russian company based in Latvia that likes nothing more than to steal your money. I literally have to take a deep breathe when dealing with them.