Gifts Not Received ?????? 7/1/2013

[billsnj]

I have noticed that approx 10 of my Good Neighbors have not been sending me gifts.
I PM'd each of them and they confirmed that they have sent me a Gift every day! The following is one of their replies:
"Yes! I am sending a gyroscope to you every day, but there is a gifting glitch. A few people have mentioned it in the Trading Threads. Yesterday I only received 4 gifts. Same today. Something is going on. People are also reporting that they can't see other neighbors launches. I have been stuck on the launch pad for 3 days and can't find a launch to join. This is a horrible glitch. I hope GI fixes it soon.
According to my log, I have sent you a gyroscope every day since June 21st, except for a deicer on the 24th and then a deicer AND gyroscope on the 25th. I hate that they aren't getting to you. :-("
GI You have a problem !!!!!!

 

[ice]

I experienced same problem after the latest update "land of opportunity" but the other way - my neighbors didn't receive my gifts while I am still able to receive. Also I can't see any neighbors space launch.

 

[Mrstepot]

This problem is still not resolved, even after updating. Though I am faithfully sending gifts to my neighbors every day, they are not all receiving them.

 

[Simp1710]

Out of interest, has anyone submitted a query to GI?

 

[Neil ellor]

Yes today I have had enough no gifts, launch problems. We are trying to sort this out between ourselves GI should be doing something no reply from them as yet. Everyone should do the same. Neil Ellor Captain tneil

 

[tdv]

yep - I have two cases outstanding with GIS - one on the android and one on the iOS - issues are:

• Gifts sent are not being received
• Unable to use the weekend code
• No confirmation when adding a new neighbour and they are never added
• Notification that a gift has been received but none are there in the game when I check
• Unable to see any of my neighbours launches
• My launch is not seen by any of my neighbours.

 

[Mrstepot]

I also reported the problem with gifting and launches to GI.

 

[Simp1710]

Hopefully the more of us that log issues, the quicker they may fix them!?!?!

 

[ice]

Receive from GI today

Kate Melnikova, Jul 10 10:53 (MSK):
Thank you for your information!
I have transferred your details for a careful investigation in order to help you as soon as we can and to provide you with the best support you deserve. Please, note that your request processing may take up some time, so our specialists shall get back to you within five working days.
Should you have any further questions, please, let me know. I am always there to assist you!
Sincerely,
Kate Melnikova
Your Support Team

 

[Mrstepot]

Receive from GI today

Kate Melnikova, Jul 10 10:53 (MSK):
Thank you for your information!
I have transferred your details for a careful investigation in order to help you as soon as we can and to provide you with the best support you deserve. Please, note that your request processing may take up some time, so our specialists shall get back to you within five working days.
Should you have any further questions, please, let me know. I am always there to assist you!
Sincerely,
Kate Melnikova
Your Support Team

I received that exact reply when I submitted a support request.

 

[Neil ellor]

We all love Kate Melnikova same reply to everyone

 

[Mrstepot]

Here is the reply I received from GI support.

"Please, try to clear "Waiting Tab".

Report your results. Thank you!"

It's worth a try. My gifting resets in about an hour. Please let me know if a gift miraculously appears from me today. billsnj Simp1710 Scott sportybear Az1 GamingSwiftie Neil ellor LAX Steve Ianda11 and anyone else that hasn't been receiving gifts from me.
Keeping my fingers crossed (again)! Becky

 

[billsnj]

Here is the reply I received from GI support.

"Please, try to clear "Waiting Tab".

Report your results. Thank you!"

It's worth a try. My gifting resets in about an hour. Please let me know if a gift miraculously appears from me today. billsnj Simp1710 Scott sportybear Az1 GamingSwiftie Neil ellor LAX Steve Ianda11 and anyone else that hasn't been receiving gifts from me.
Keeping my fingers crossed (again)! Becky

Mrstepot This seems very strange. I would think that most players keep the "Waiting TAB" at zero. Well give it a try - got my fingers crossed! -- Bill --

 

[Neil ellor]

@billsnj @Simp1710 @sportybear @Az1@GamingSwiftie @LAX @Ianda11 Happy Helen
I will try the same later

 

[Cosmic Blue]

I think a machine is sending the canned reply. I believe it is an auto reply with the name of the next support person in line to help attached.

Once you reply to the canned reply, you start talking to an actual person

 

[Mrstepot]

Yes, I think you are correct. Kate passed me off to Eugene. He is the one who suggested I clear the "waiting" tab and see what happens. I am waiting to see if doing that made any difference.

 

[billsnj]

Here is the reply I received from GI support.

"Please, try to clear "Waiting Tab".

Report your results. Thank you!"

It's worth a try. My gifting resets in about an hour. Please let me know if a gift miraculously appears from me today. billsnj Simp1710 Scott sportybear Az1 GamingSwiftie Neil ellor LAX Steve Ianda11 and anyone else that hasn't been receiving gifts from me.
Keeping my fingers crossed (again)! Becky

Mrstepot received this reply re unable to send gifts from GI Support "please take you Device and enter the game. Make sure you have nothing active - nothing. Hold the device in your right hand and place it on top of you head. Face due North and turn around three times. Then immediately abort the game and restart. Kiss the device when you see the GI startup and hope and pray !!! OHWIZ from Kansas!"
LAX Chloe11111 Neil ellor Happy Helen flip123 Pakman greensmith Gt city Rsorour Uncle Mans Jahuno. Gdog CNX88

 

[Mrstepot]

Mrstepot received this reply re unable to send gifts from GI Support "please take you Device and enter the game. Make sure you have nothing active - nothing. Hold the device in your right hand and place it on top of you head. Face due North and turn around three times. Then immediately abort the game and restart. Kiss the device when you see the GI startup and hope and pray !!! OHWIZ from Kansas!"
LAX Chloe11111 Neil ellor Happy Helen flip123 Pakman greensmith Gt city Rsorour Uncle Mans Jahuno. Gdog CNX88

billsnj LOL!!! That's hysterical, Bill! That makes as much sense to me as clearing my "waiting" tab to see if that fixes the glitch! ROFL!

 

[Red Fox One]

syapik and jackjackeli sent me a request for my support game and I didn't see them in my waiting list. Then randomly I went to the "Add" section, the section where random players just pop out and you have the option to try adding or removing them and let the countdown begin to reset the list, removed several random players and BAM both syapik and jackjackeli were in my waiting list instantly.

I'm not sure if that really is the solution but maybe worth a try? I know this is not about gifting issue but well this is one of the bugs that is happening this time around.

 

[tdv]

Mrstepot received this reply re unable to send gifts from GI Support "please take you Device and enter the game. Make sure you have nothing active - nothing. Hold the device in your right hand and place it on top of you head. Face due North and turn around three times. Then immediately abort the game and restart. Kiss the device when you see the GI startup and hope and pray !!! OHWIZ from Kansas!"

lol - Little bit of warning before you post like this - I almost spilt my coffee all over the PC!!!!

Brilliant