Pilot Keith R
600+ Star Club
Hi all,
I am sure this is a 'repeat issue' but I have reached the point where the constant issues and the lack of a sensible response is really not acceptable.
Briefly, the problem revolved around email addresses and games. The instruction from GI (after 3 days of waiting) was followed and created havoc with merged data, lost membership of the alliance I own and after much hassle and chasing, GI restored my main game but not the current version but one from mid November!
Again after much chasing, I received some restoration (sadly not the 42 lost stars! which they said they couldnt restore), but am still waiting for 10 land extensions (which cost me 90 greenies each), and lost Condor planes which I purchased between mid November and when the game was lost.
I now find I cant add fuel to space launches as it says ' this item is in use with another game' - I suspect another problem caused by the merging of data.
What I find really irritating is the time delay in getting a response from the Tech Support and what is even worse is that when you get a reply and have a follow up question (or the instruction from GI doesnt work) you go back in the queue and wait for another few days or longer. There is no continuity, no real time messaging capability which means that outstanding issues remain unresolved for days.
For a company of GI size, the lack of a credible Tech Support is appalling (especially as many of the issues are caused by poor quality control before releasing updates).
I know I could just walk away (and believe me, I still might), but I own a alliance with great friends and lots of chat, banter and matters of interest, and I am admin for a major set of fuel rings, all of which I really enjoy in addition to playing the game, which when it works is still one of the best around. During Lockdown, it has saved my sanity.
If anyone who has 'the ear' of GI, please feel free to pass on this observation and better still if there is a quicker way of getting a response from GI, please let me know.
Regards,
Keith
I am sure this is a 'repeat issue' but I have reached the point where the constant issues and the lack of a sensible response is really not acceptable.
Briefly, the problem revolved around email addresses and games. The instruction from GI (after 3 days of waiting) was followed and created havoc with merged data, lost membership of the alliance I own and after much hassle and chasing, GI restored my main game but not the current version but one from mid November!
Again after much chasing, I received some restoration (sadly not the 42 lost stars! which they said they couldnt restore), but am still waiting for 10 land extensions (which cost me 90 greenies each), and lost Condor planes which I purchased between mid November and when the game was lost.
I now find I cant add fuel to space launches as it says ' this item is in use with another game' - I suspect another problem caused by the merging of data.
What I find really irritating is the time delay in getting a response from the Tech Support and what is even worse is that when you get a reply and have a follow up question (or the instruction from GI doesnt work) you go back in the queue and wait for another few days or longer. There is no continuity, no real time messaging capability which means that outstanding issues remain unresolved for days.
For a company of GI size, the lack of a credible Tech Support is appalling (especially as many of the issues are caused by poor quality control before releasing updates).
I know I could just walk away (and believe me, I still might), but I own a alliance with great friends and lots of chat, banter and matters of interest, and I am admin for a major set of fuel rings, all of which I really enjoy in addition to playing the game, which when it works is still one of the best around. During Lockdown, it has saved my sanity.
If anyone who has 'the ear' of GI, please feel free to pass on this observation and better still if there is a quicker way of getting a response from GI, please let me know.
Regards,
Keith