iOS Game down since 12/26

[JayBee]

GI still hasn’t fixed my main game. In a few days it will be a month ....did GI take this long to fix anyone else’s game? I’ve been trying to keep a positive attitude about this, but I am slowly losing patience. It’s ridiculous.

 

[Red Fox One]

Did you open a ticket to GI, and did you ask @Gt city for help? You can try PM him your ticket number and he might be able to help you.

 

[JayBee]

Did you open a ticket to GI, and did you ask @Gt city for help? You can try PM him your ticket number and he might be able to help you.

Thanks...and yep...ticket opened on 12/26...I will reach out to GT City.

 

[JayBee]

@Red Fox One ....thanks...I reached out to GT city and my game has now been restored after almost a month....it took only a few hours.

 

[Cosmic Blue]

How did you send the ticket. If you sent it through the game, it may have not reached them as ingame ticketing has not been working properly.

If you sent it through their website, it should have been fixed within a week.

 

[Red Fox One]

@Red Fox One ....thanks...I reached out to GT city and my game has now been restored after almost a month....it took only a few hours.

Credit goes to gt city

 

[JayBee]

How did you send the ticket. If you sent it through the game, it may have not reached them as ingame ticketing has not been working properly.

If you sent it through their website, it should have been fixed within a week.

@Cosmic Blue ...I sent using the link at the bottom of the forum and we had been corresponding for weeks without any results.

 

[JayBee]

Credit goes to gt city

True ..but I wouldn’t have reached out if you hadn’t suggested it...so again...many thanks to you.

 

[Sinuhe]

I had the same problems. They asked me every day something different and after a week the escalate the request and the completely missed. I tried anyway almost each day to restore and 10 days ago... Miracle... Restore works. I wrote them that now the game works and after two days they wrote me that they have solved the problem and how to proceed to restore the game. I asked if they read the mails before answering and they answered me that they have still some issues . You ask apples and receives peers

 

[JayBee]

I had the same problems. They asked me every day something different and after a week the escalate the request and the completely missed. I tried anyway almost each day to restore and 10 days ago... Miracle... Restore works. I wrote them that now the game works and after two days they wrote me that they have solved the problem and how to proceed to restore the game. I asked if they read the mails before answering and they answered me that they have still some issues . You ask apples and receives peers

Glad it was restored for you...but I agree, they don’t really respond to what is actually emailed to them...and several days would go by when there wasn’t a response from them at all...so thankful that my game was restored but disappointed in the process....especially needing to get someone else involved before I could get results.

 

[Sinuhe]

Today I've recieved a complete answer from support . The answers cover each of my question and about the 3 weeks when I was unable to restore the game the sent me a compensation .
I hope that this will happen to all those who opened a ticket in the last weeks due to server issues.

 

[Onat42]

@Gt city
@Cosmic Blue

maybe u can help me too ...
Ticket 8181899

Since the 22.12 I cant use one of my Planes. (its even a Jumbo! *sad*)
Its not visible in the city
its not visible in a repair Slot
I only can see it in store - and when I click on show the game switches to the city view and does nothing


If I ask for a status update I only get "the technicians are working on that issue"
I even offered that Ill completly restart if they send me some compensation .... what would be hard at lvl 66 70k/100k exp but yea - Id really like to use all my aircrafts

 

[Gt city]

@Gt city
@Cosmic Blue

maybe u can help me too ...
Ticket 8181899

Since the 22.12 I cant use one of my Planes. (its even a Jumbo! *sad*)
Its not visible in the city
its not visible in a repair Slot
I only can see it in store - and when I click on show the game switches to the city view and does nothing


If I ask for a status update I only get "the technicians are working on that issue"
I even offered that Ill completly restart if they send me some compensation .... what would be hard at lvl 66 70k/100k exp but yea - Id really like to use all my aircrafts

Got it, please wait till GI will wrote to you.

 

[Onat42]

Got it, please wait till GI will wrote to you.

Idk what u did but suddenly the plane symbol was back over the hangar and I can use the jumbo

Thx!!!


I just wonder 1 Month support ticket- compared to less than 3 hours when u know it ......

 

[Onat42]

I even got the planes now as gift in a popup which I lost when upgrading reserve hangar!
(Had some planes in hangar b4 I upgraded it and the hangar was empty after finishing the upgrade)


@Trinity911 @BigVector @nuke noodles @MarekOsw

I know u have the same problem with a stucked plane - maybe post your ticketnumber here too