iOS GAme blocked for violations and cannot get a reply from support

[Ddave1]

I’m hopping one of the admins or someone who has access to GI support might be able help me

On weds this week I opened up my main game on iPad to see a message saying it’s blocked for violating terms of service.

Nothing has changed, no time changes, etc

I messages support through the game and got standard bot replies, eventually I got a message of the game saying I should delete the game and it will get restored.

I have asked why the game was blocked and if the game will get restored to the same level but no more replies , so I put in a ticket through the GI website and the ticket got closed down with no reply ticket number 947934


They are seriously trying my patience, I have done nothing wrong. I do not want to delete the game until I get confirmation that they have my ticket and I can get restored

 

[Ddave1]

I need some serious help here from anyone who can access GI support

I started a new game as they asked with a brand new Apple ID and the same thing happens, it got blocked at level 2 due to account violation

@Gt city Free2Play @Ur-quan

I need help and I’m getting no where with support


Edit , I have just set up yet another Apple ID and started the game again, the same thing happened. I got blocked at level 2

Each Apple ID I have set up has different emails and different payment cards so they are not linkedbut something from GI is saying my account is wrong and I cannot get an answer off anyone

I work in the service support industry, I travel the world dealing with service support engineeersand I can honestly say the GI support is utter garbage, if they would answer my questions and tell me why my game - Ddave1 was blocked then I could do something about it, all they keep doing is say open a new Apple ID and start a new game but each time it’s a different person replying so there is no continuity and no follow up.

 

[Gt city]

I need some serious help here from anyone who can access GI support

I started a new game as they asked with a brand new Apple ID and the same thing happens, it got blocked at level 2 due to account violation

@Gt city Free2Play @Ur-quan

I need help and I’m getting no where with support


Edit , I have just set up yet another Apple ID and started the game again, the same thing happened. I got blocked at level 2

Each Apple ID I have set up has different emails and different payment cards so they are not linkedbut something from GI is saying my account is wrong and I cannot get an answer off anyone

I work in the service support industry, I travel the world dealing with service support engineeersand I can honestly say the GI support is utter garbage, if they would answer my questions and tell me why my game - Ddave1 was blocked then I could do something about it, all they keep doing is say open a new Apple ID and start a new game but each time it’s a different person replying so there is no continuity and no follow up.

What is your game ID?

 

[Ur-quan]

Hello! Dave, reply to the support agent, please. They are waiting for some clarifications.

 

[Ddave1]

Hello! Dave, reply to the support agent, please. They are waiting for some clarifications.

The support ticket was closed by GI - so I can’t reply to it and they did not ask me any questions

I have replied to the support agents on 3 - THREE occasions via the in game contact page and I am still being asked to set up new Apple ID and every time I do the same thing happens


GIs server is obviously picking something up on my game as an error, I keep changing Apple ID as in game support ask but it keeps happening, if someone could tell me why it’s blocked then maybe I could do something about it.


And let me make this very clear - Valyrie who is asking me to set up new Apple ID through the in game contact tab is trying their best - the support who are rubbish are the ones who closed down the website ticket without even asking me a question - 947934

 

[Ddave1]

What is your game ID?

Game ID is Ddave1

Thanks