Amazon G! 's Asinine Customer Service

[Novice20171201]

or lack there of. Dealing with these apathetic / incompetent illogical *%!#! is an exercise in futility.
(not edited and burner email)

Subject MCC3

How do I obtain the 16 items necessary to complete construction? I am playing Amazon Fire OS version 7.2.9 .
As you can see the fight to Houston only drops Nano Coating. The MCC3 items are not available from flight. Thank you.

Game Insight Support Team <support@game-insight.com>
Re: [1036374] [1029738] Mission Control Center 3 How do I obtain the 16 items necessary to complete cons...

### Do not reply below this line ### Game Insight Support Team September 27, 2019, 13:15 +0200 Dear player, I am sending the answer concerning the Horn Antenna again: There is still a chance to receive the items from Houston and Plesetsk destinations. If your friends start to upgrade their Mission Control Center 3, there will be able to send you items you need to complete the building and you will be able to send the items in return. At the moment you don't see the items in the gifts list because your friends don't upgrade the building. Game Insight Support Team September 27, 2019, 06:36 +0200 Hello! Thank you for contacting us. We are eager to help you and answer all your questions. Please, provide us with: - Your Game's Name; - Platform (iOS/Android/Windows/Amazon/etc.); - Your Support ID in the game. This letter has been generated automatically. A specialist will write you back as soon as possible after receiving your reply with this additional information. Thank you! Game Insight Support Team September 27, 2019, 06:36 +0200 Dear player, We are currently experiencing a high volume of tickets. Due to this, you may be experiencing longer than normal wait times. We completely understand the frustration of having to wait for your ticket to be serviced and we're doing our best to reply to everyone's requests ASAP. Thank you so much for your patience and understanding. Respectfully, Game Insight Player Support Team. September 27, 2019, 06:36 +0200 [1029738] Mission Control Center 3 How do I obtain the 16 items necessary to complete cons... Why does CSR close Ticket when issue unresolved? -- Securely sent with Tutanota. Get your own encrypted, ad-free mailbox: https://tutanota.com Date: Sep 27, 2019, 04:21 From: ag4utu@tutanota.com To: gameinsight_issue_20190921022010457-a003c665b99ddc2@gameinsight.mail.helpshift.com Subject: Re: [1029738] Mission Control Center 3 How do I obtain the 16 items necessary to complete cons... > As you can see on the attachment. > There is one option to obtain the items needed at no cost per game info. > That would be to receive from neighbors. > Neighbors only are able to gift other MMC items (Level 1,2), even having completed all 3 levels. > > As you can see the only other option is to pay 2 ACG per MCC3 item. > Total ACG required 32. > > One should be able to fly to Houston to obtain needed items. > This was applicable in the past, yet no longer. > > Suggestion for resolution: > Game Insight complementary complete MCC3. > > Thank you. > > > -- > Securely sent with Tutanota. Get your own encrypted, ad-free mailbox: > https://tutanota.com > > > Sep 26, 2019, 17:32 by support_airportcity@game-insight.com: > >> Dear player, Unfortunately, there is no ads on Amazon platform. It is Amazon's platform feature. What about the items, you can see where you can find these items tapping on them. >> ### Do not reply below this line ### >> >> >> >> Airport City Support Team >> >> September 26, 2019, 17:32 +0000 >> >> Dear player, >> Unfortunately, there is no ads on Amazon platform. It is Amazon's platform feature. >> What about the items, you can see where you can find these items tapping on them. >> >> >> >> >> >> >> September 25, 2019, 06:03 +0000 >> >> Yes I have level 80 friends. >> They already completed MCC3 and do not have those gifts to send. >> I have a friend who plays on Windows 10 platform. >> They upgraded MCC to Level 3. >> They experienced the same problem, no gifts to send.. >> Their solution was to play ads to complete items needed. >> Amazon OS is not conducive to playing Airport City. There is no in game ad play. >> You have made changes to the game where it is impossible to complete MCC3 and participate in Red launches. One Representative stated Houston flight dropped items. This is outdated information. >> Please advise on a solution for MCC3. >> Thank you. >> >> >> -- >> Securely sent with Tutanota. Get your own encrypted, ad-free mailbox: >> https://tutanota.com <https://tutanota.com>>> >> >> >> Sep 25, 2019, 04:15 by support_airportcity@game-insight.com: >> >> >> >> >> Airport City Support Team >> >> September 25, 2019, 04:15 +0000 >> >> Hi! >> Do you have level 80 friends? Could you ask them (via FB) to send the items? >> >> >> >> >> >> >> September 23, 2019, 19:49 +0000 >> >> 09urgak5 >> >> -- >> Securely sent with Tutanota. Get your own encrypted, ad-free mailbox: >> https://tutanota.com <https://tutanota.com>>> >> >> >> Sep 21, 2019, 21:47 by support_airportcity@game-insight.com: >> >> >> >> >> Airport City Support Team >> >> September 21, 2019, 21:47 +0000 >> >> Hi! >> Please send me your friend code so I can check your profile. You can find it by pressing the Social button (the one with two people on it in the bottom menu) and going to the Profile tab. >> >> >> >> >> Airport City Support Team >> >> September 21, 2019, 02:20 +0000 >> >> Hello, >> >> Thank you for contacting our Support Team - this is an automated message to confirm that we've received your request. One of our agents will get back to you as soon as possible. >> >> It would greatly help us if you could provide the following: >> >> - Detailed description of the issue; >> - Screenshot of the issue, if possible; >> - Any troubleshooting you've tried. >> >> Thank you for your patience! >> >> >> >> >> Airport City Support Team >> >> September 21, 2019, 02:20 +0000 >> >> Dear player, >> >> We are currently experiencing a high volume of tickets. Due to this, you may experience longer-than-normal wait times. We completely understand the frustration of having to wait for your ticket to be serviced, and we're doing our best to reply to everyone's requests ASAP. >> >> Thank you so much for your patience and understanding. >> >> Respectfully, >> >> Game Insight Player Support Team. >> >> >> >> >> >> >> September 21, 2019, 02:20 +0000 >> >> Mission Control Center 3 >> >> How do I obtain the 16 items necessary to complete construction? >> I am playing Amazon Fire OS version 7.2.9 . >> As you can see the fight to Houston only drops Nano Coating. >> The MCC3 items are not available from flight. >> Thank you. >> >> Attachments: >> >> >> >> From Airport City Support Team. >> Conversation ID: #1029738 >> >> > > Attachments:

 

[VdW]

It’s a weird thing with MCC3 items. I was never able to send them. My trusted neighbors also couldn’t send them.

So, I got them all from watching videos.

 

[Gemini]

Hi,

For MCC3, the gift send, and gift receive capability is linked to a story mission.
This is the second story mission of MCC3 story (the one using the red launch icon).

ONLY during this mission, you are able to gift, and to receive the MCC3 build items...
The mission is precisely to build the MCC3 building... Once the missiong is passed, the gifts are no more possible.
Without that, you can only rely on videos.



Strange that support is not able to provide the correct answer

(and this is NOT the fact that friends have the MCC3 building, this is only linked to the story mission).

 

[crescent moon (RIP)]

I have to agree with @Gemini. I would send MCC3 items from my supports and people never received them. Just got f(3) or P(5) - because they didn't finish the story mission. It's a shame no videos on amazon fire. @Novice20171201 - any chance you could invest in an inexpensive tablet and have your game transferred over? Samsung Galaxy Tab A T350 8 inch only runs about $120 (you can find it for less than $70 on ebay). Great little tablet, handles the game great, currently at Android version 7.1.1.

 

[Novice20171201]

This is a game and therefore one should be able to play the game to acquire the necessary items.
Not be forced to pay.
In the past, the items were available from flights to Houston.

G! apparently leaves only the option to pay currency out of pocket for continued play.

So, therefore Amazon OS players will at some point be required to pay to play.

New players using Amazon Fire OS, note this and make an informed decision prior to feeding G! your money.

.

Hi,

For MCC3, the gift send, and gift receive capability is linked to a story mission.
This is the second story mission of MCC3 story (the one using the red launch icon).

ONLY during this mission, you are able to gift, and to receive the MCC3 build items...
The mission is precisely to build the MCC3 building... Once the missiong is passed, the gifts are no more possible.
Without that, you can only rely on videos.



Strange that support is not able to provide the correct answer

(and this is NOT the fact that friends have the MCC3 building, this is only linked to the story mission).

Interesting, I did not see that in the side tasks in the past and still do not see at the moment.

I have to agree with @Gemini. I would send MCC3 items from my supports and people never received them. Just got f(3) or P(5) - because they didn't finish the story mission. It's a shame no videos on amazon fire. @Novice20171201 - any chance you could invest in an inexpensive tablet and have your game transferred over? Samsung Galaxy Tab A T350 8 inch only runs about $120 (you can find it for less than $70 on ebay). Great little tablet, handles the game great, currently at Android version 7.1.1.

It is possible to easily install Google Play Store on Amazon Fire Tablets by downloading four Google apk files.
So, no need to purchase another tablet.
Thank you for the information though.

 

[crescent moon (RIP)]

It is possible to easily install Google Play Store on Amazon Fire Tablets by downloading four Google apk files.
So, no need to purchase another tablet.
Thank you for the information though.

I didn't know you could put google play store on fire tablets! Sounds like a good way around. Certainly better than buying a new tablet! 😄 😄 😄 But it's a shame you have to do that in order to take advantage of what should be part of the game.

 

[crescent moon (RIP)]

By the way, completing any side missions with this icon should complete the story so you can receive MCC3 items.

 

[Gemini]

Beware: the story should not be completed !

you need to have the second MCC3 mission on going, but not completed.
As soon as you complete it, you loose the gift capability (and sincerely, i don't know if we also loose the gift receive capability, but as the mission is to build the MCC3 building, it does not matter)

For the mission, see the wiki:

MCC1 (green space launch) missions:
https://airportcity.fandom.com/wiki/Category:Apogee_Spaceship_Launch_Missions

MCC2 (blue space launch) missions:
https://airportcity.fandom.com/wiki/Category:Prometheus_Spaceship_Launch_Missions

MCC3 (red space launch) missions:
https://airportcity.fandom.com/wiki/Category:Lunar_Spaceship_Launch_Missions

And the mission involved in MCC3 building (the second one):
https://airportcity.fandom.com/wiki/Moon:_There_and_Back_Again

 

[Novice20171201]

G!s logic is flawed!
Players who have max. leveled up and or completed all three MCC retain the ability to gift items for MCC 1 & 2.
G! wants Advanced Players to help new Players. Logical.
G! for some idiotic reason does not want to help Players who need MCC3. Daft!
This convoluted nonsense regarding gifts for MCC3 is simply absurd.
G! , Fix your game. Allow items to be obtained via flights to Houston......

 

[david smith]

or lack there of. Dealing with these apathetic / incompetent illogical *%!#! is an exercise in futility.
(not edited and burner email)



View attachment 22199
Subject MCC3

How do I obtain the 16 items necessary to complete construction? I am playing Amazon Fire OS version 7.2.9 .
As you can see the fight to Houston only drops Nano Coating. The MCC3 items are not available from flight. Thank you.

Game Insight Support Team <support@game-insight.com>
Re: [1036374] [1029738] Mission Control Center 3 How do I obtain the 16 items necessary to complete cons...

​ ### Do not reply below this line ### Game Insight Support Team September 27, 2019, 13:15 +0200 Dear player, I am sending the answer concerning the Horn Antenna again: There is still a chance to receive the items from Houston and Plesetsk destinations. If your friends start to upgrade their Mission Control Center 3, there will be able to send you items you need to complete the building and you will be able to send the items in return. At the moment you don't see the items in the gifts list because your friends don't upgrade the building. Game Insight Support Team September 27, 2019, 06:36 +0200 Hello! Thank you for contacting us. We are eager to help you and answer all your questions. Please, provide us with: - Your Game's Name; - Platform (iOS/Android/Windows/Amazon/etc.); - Your Support ID in the game. This letter has been generated automatically. A specialist will write you back as soon as possible after receiving your reply with this additional information. Thank you! Game Insight Support Team September 27, 2019, 06:36 +0200 Dear player, We are currently experiencing a high volume of tickets. Due to this, you may be experiencing longer than normal wait times. We completely understand the frustration of having to wait for your ticket to be serviced and we're doing our best to reply to everyone's requests ASAP. Thank you so much for your patience and understanding. Respectfully, Game Insight Player Support Team. September 27, 2019, 06:36 +0200 [1029738] Mission Control Center 3 How do I obtain the 16 items necessary to complete cons... Why does CSR close Ticket when issue unresolved? -- Securely sent with Tutanota. Get your own encrypted, ad-free mailbox: https://tutanota.com Date: Sep 27, 2019, 04:21 From: ag4utu@tutanota.com To: gameinsight_issue_20190921022010457-a003c665b99ddc2@gameinsight.mail.helpshift.com Subject: Re: [1029738] Mission Control Center 3 How do I obtain the 16 items necessary to complete cons... > As you can see on the attachment. > There is one option to obtain the items needed at no cost per game info. > That would be to receive from neighbors. > Neighbors only are able to gift other MMC items (Level 1,2), even having completed all 3 levels. > > As you can see the only other option is to pay 2 ACG per MCC3 item. > Total ACG required 32. > > One should be able to fly to Houston to obtain needed items. > This was applicable in the past, yet no longer. > > Suggestion for resolution: > Game Insight complementary complete MCC3. > > Thank you. > > > -- > Securely sent with Tutanota. Get your own encrypted, ad-free mailbox: > https://tutanota.com > > > Sep 26, 2019, 17:32 by support_airportcity@game-insight.com: > >> Dear player, Unfortunately, there is no ads on Amazon platform. It is Amazon's platform feature. What about the items, you can see where you can find these items tapping on them. >> ### Do not reply below this line ### >> >> >> >> Airport City Support Team >> >> September 26, 2019, 17:32 +0000 >> >> Dear player, >> Unfortunately, there is no ads on Amazon platform. It is Amazon's platform feature. >> What about the items, you can see where you can find these items tapping on them. >> >> >> >> >> >> >> September 25, 2019, 06:03 +0000 >> >> Yes I have level 80 friends. >> They already completed MCC3 and do not have those gifts to send. >> I have a friend who plays on Windows 10 platform. >> They upgraded MCC to Level 3. >> They experienced the same problem, no gifts to send.. >> Their solution was to play ads to complete items needed. >> Amazon OS is not conducive to playing Airport City. There is no in game ad play. >> You have made changes to the game where it is impossible to complete MCC3 and participate in Red launches. One Representative stated Houston flight dropped items. This is outdated information. >> Please advise on a solution for MCC3. >> Thank you. >> >> >> -- >> Securely sent with Tutanota. Get your own encrypted, ad-free mailbox: >> https://tutanota.com <https://tutanota.com>>> >> >> >> Sep 25, 2019, 04:15 by support_airportcity@game-insight.com: >> >> >> >> >> Airport City Support Team >> >> September 25, 2019, 04:15 +0000 >> >> Hi! >> Do you have level 80 friends? Could you ask them (via FB) to send the items? >> >> >> >> >> >> >> September 23, 2019, 19:49 +0000 >> >> 09urgak5 >> >> -- >> Securely sent with Tutanota. Get your own encrypted, ad-free mailbox: >> https://tutanota.com <https://tutanota.com>>> >> >> >> Sep 21, 2019, 21:47 by support_airportcity@game-insight.com: >> >> >> >> >> Airport City Support Team >> >> September 21, 2019, 21:47 +0000 >> >> Hi! >> Please send me your friend code so I can check your profile. You can find it by pressing the Social button (the one with two people on it in the bottom menu) and going to the Profile tab. >> >> >> >> >> Airport City Support Team >> >> September 21, 2019, 02:20 +0000 >> >> Hello, >> >> Thank you for contacting our Support Team - this is an automated message to confirm that we've received your request. One of our agents will get back to you as soon as possible. >> >> It would greatly help us if you could provide the following: >> >> - Detailed description of the issue; >> - Screenshot of the issue, if possible; >> - Any troubleshooting you've tried. >> >> Thank you for your patience! >> >> >> >> >> Airport City Support Team >> >> September 21, 2019, 02:20 +0000 >> >> Dear player, >> >> We are currently experiencing a high volume of tickets. Due to this, you may experience longer-than-normal wait times. We completely understand the frustration of having to wait for your ticket to be serviced, and we're doing our best to reply to everyone's requests ASAP. >> >> Thank you so much for your patience and understanding. >> >> Respectfully, >> >> Game Insight Player Support Team. >> >> >> >> >> >> >> September 21, 2019, 02:20 +0000 >> >> Mission Control Center 3 >> >> How do I obtain the 16 items necessary to complete construction? >> I am playing Amazon Fire OS version 7.2.9 . >> As you can see the fight to Houston only drops Nano Coating. >> The MCC3 items are not available from flight. >> Thank you. >> >> Attachments: >> >> >> >> From Airport City Support Team. >> Conversation ID: #1029738 >> >> > > Attachments:

Hi if u send invite to my greeper game, 20xwk96h I should be able to send u horn antenna

 

[Novice20171201]

Hi if u send invite to my greeper game, 20xwk96h I should be able to send u horn antenna

Thank you, request sent. Will return "Flight item needed: landing lamp, powerful radio transmitter, fuel additives, add radar, flight catering. "
It will be interesting to see what appears.
Horn Antenna or F3.
Also, G! claims once another Player sends MCC3 gift, then the MCC3 gift will then be available to return send.

 

[david smith]

Thank you, request sent. Will return "Flight item needed: landing lamp, powerful radio transmitter, fuel additives, add radar, flight catering. "
It will be interesting to see what appears.
Horn Antenna or F3.
Also, G! claims once another Player sends MCC3 gift, then the MCC3 gift will then be available to return send.
[/QUOTE
Ok

 

[david smith]

Thank you, request sent. Will return "Flight item needed: landing lamp, powerful radio transmitter, fuel additives, add radar, flight catering. "
It will be interesting to see what appears.
Horn Antenna or F3.H
Also, G! claims once another Player sends MCC3 gift, then the MCC3 gift will then be available to return send.

what is game name?

 

[Gemini]

Also, G! claims once another Player sends MCC3 gift, then the MCC3 gift will then be available to return send.

Technically, that is true...
If you are able to see (and get) a MCC3 gifts, you are also able to send it.

But the condition is not to receive one (because if you are not inside the mission, you will just get F3 or P10)


(Please keep in mind this is my experience from the V6.
I don't expect a change in V7, but as you can guess, I have completed the said mission, so I cannot check anymore)

 

[andy8758]

Hi,

For MCC3, the gift send, and gift receive capability is linked to a story mission.
This is the second story mission of MCC3 story (the one using the red launch icon).

ONLY during this mission, you are able to gift, and to receive the MCC3 build items...
The mission is precisely to build the MCC3 building... Once the missiong is passed, the gifts are no more possible.
Without that, you can only rely on videos.



Strange that support is not able to provide the correct answer

(and this is NOT the fact that friends have the MCC3 building, this is only linked to the story mission).

Full marks for identifying this @Gemini - I never knew this and this has cropped up a few times with Alliance members joining then trying to get the MCC3 items as gifts.

I recently upgraded my fuel account to MCC3 using videos - with it being possible to view 9 videos a day, the items are easily obtained whilst you are waiting for the build to complete.

 

[Novice20171201]

Technically, that is true...
If you are able to see (and get) a MCC3 gifts, you are also able to send it.

But the condition is not to receive one (because if you are not inside the mission, you will just get F3 or P10)


(Please keep in mind this is my experience from the V6.
I don't expect a change in V7, but as you can guess, I have completed the said mission, so I cannot check anymore)

Wonder why G! customer service provides misinformation?
Their Customer Service Manager (Mary???) should be fired and replaced with Gemini.
Yes, indeed that is the current result.
Received F3 and not a Horn Antenna.

Thank you @ David Smith trying to help.

Summer 2018, a game using Amazon Fire OS platform completed MCC3 without issue.
Flights to Houston at that time droped the necessary items.

Currently Amazon Fire OS Players must pay to play Airport City.

 

[LX Air - Teresa]

Wonder why G! customer service provides misinformation?
Their Customer Service Manager (Mary???) should be fired and replaced with Gemini.
Yes, indeed that is the current result.
Received F3 and not a Horn Antenna.

Thank you @ David Smith trying to help.

Summer 2018, a game using Amazon Fire OS platform completed MCC3 without issue.
Flights to Houston at that time droped the necessary items.

Currently Amazon Fire OS Players must pay to play Airport City.

Perhaps if you complete the corresponding side quest that F3 will be transformed into the required antenna