I'm guessing your on iOS platform? Each day you should do a hard reboot of the device and it should work much better.Actually, the videos seem to fail more often than they work. Either it goes to a black screen for a while and then comes back and says the offer is not available, or it goes to a black screen and stays there until I force quit the game. I don't think I've had a video actually play and give a prize for over a day now. The worst is when it plays through the entire ad and then crashes right at the end without returning to the game![]()
The second issue wher it finishes but doesn't return to the game, tap the home button to briefly leave the game and then come straight back in. Has about a 60-70% success rate for me and it's the sign to reboot again