Big thanks to GI support

[rdunton]

GI Support is really quite good at what they do. I know a lot of people have had problems with them, but I have had a wonderful experience with them. About a month or so ago, I was having problems with my tablet. I was running low on memory. I told them I had to reset my tablet and when I reinstalled AC, I had to start over. I was told to send them my old friend code and my new one. Within a day or two, they sent me another code to enter which completely restored my game.

Just a few days ago, I was running low on memory, so in the settings it showed me where I could delete data. I found out not to delete anything from Airport City. If you do, you start out at level 1 again. I had a situation on my tablet where it was saying I had 0.00 bytes of memory, so I had to complete a factory reset once again. This time, I knew what they needed to help me and I sent them my new code and my old code. Once again, it worked perfectly.

The only thing that ever changes when they restore your game is that you have new giftable items. Time to change the signature again, I guess.

 

[tdv]

Two sides of the coin... I suppose I have the other side of the story to tell... Glad it has been working out for you...

So does your neighbours list reset as well?

 

[rdunton]

No. the neighbors list doesn't change. Just the giftable items and they have given me some pretty good ones this time, which I am hoping to keep now that I found out why my tablet is running out of memory quicker than it should.

 

[el_angelus]

Hi rdunton send me a friend request, I have spaceship launch console.

 

[el_angelus]

2 days ago I did the same, I could recover an old game, but in my case I lost all my neighboars, that's why I'm looking for new ones.

I have another game, but has problems to open (alien bug), I'm with doubts about install a new AC and ask to recover my game or wait to GIS to fix it.

 

[rdunton]

el_angelus I have sent a friend request. I see in your signature you say that you need tv panels. Do you mean video boards? I'm not sure what you mean by TV panels. If it is a video board, I can send you one of those. I also have video walls. Just let me know what you need.

 

[el_angelus]

tv panels are for repair base lvl 5, but don't worry, just send back the launch console because I need them too

 

[Bulldog]

I would also like to say thanks to GI. Sometimes we all get out of control with our emotions and get mad at them but they are only humans too . Added me to your friends list. Code- 88efv8 name - bulldog level 40 player

 

[Blackcloud]

I too have been helped and also screwed over by GI so I have seen both sides of the coin.

 

[FancyFlight]

Do you still have those 'good' giftable items? I restored my game and had really good items too but then when I went on it a second time it had gone back to my original items !

el_angelus I have sent a friend request. I see in your signature you say that you need tv panels. Do you mean video boards? I'm not sure what you mean by TV panels. If it is a video board, I can send you one of those. I also have video walls. Just let me know what you need.

 

[rdunton]

yes. i still have the good ones that i was referring to. now i know what was causing the problem with my tablet, hopefully i will be able to keep them for a while now. just check my signature and see what i have. if i have anything you need, send me a friend request.

 

[must_dash]

Well still waiting since 17 June for a workable restore code......... They sent one a week ago,but it didn't work 2 weeks for a restore, I'll soon forget the game

 

[wwo55]

Did you receive a wrong code (from a different player, like I received from GI support) or the code you received did not revive your game?

 

[must_dash]

When entered I was told that the code was incorrect

 

[steveowa]

must_dash I had similar issue when I got my code too as I read it wrong a couple of times. I then figured that out and my code included # at the beginning, which also ended up being part of my code.

 

[MeowRules]

Maybe you have too many apps installed.
Or it could be just old.