You need to read "Terms" in the game first, and then you will change your mind about that.Send a lawyer's letter to GI and Road 404 for having you disappointed for more than a year and threaten them to pay you for that.
Every problem needs to be send via ticket, and usually GI Support answered pretty quick. Usually there is a need of some extra data/pictures/etc, but in 98% all can be solved.
I do not know all the details above case mentioned, but i doubt that GI would just ignored someone.