A weird bug...

[Andy]

I've got a rather weird bug today.
I received the daily gift (1000 coins), the Dukes store appeared and the alliance weekly task renewed.
However, the daily free videos, the daily mission, gifts and neighbour visits did NOT renew.
Did anyone had this happen before?

 

[Chazzy999]

Yep.. Any time you see anyone saying their game didn't reset that is exactly what happens.

 

[Andy]

I can understand when nothing resets. But why selectively some aspects reset while others do not? You'd think the reset would be an all or nothing deal.

 

[Chazzy999]

No it depends what's on the server and what is on your game. If you didn't have internet connection you would still get the daily gifts and dukes store but the rest has to be connected to the server to get.

 

[Andy]

Alliance missions need the server, and that has reset fine.

 

[Chazzy999]

Now you need someone more technical. All I know it has happened to me and many others. What you say is not unusual and we all find it a nuisance.

 

[Jostein]

I get that bug or something similar about once a week.

 

[Bob69bob]

Daily resets and weekly resets work differently. Weekly will Force is way upon you regardless. Duke is similar.
The best way to avoid daily reset issues is to completely shutdown your game before reset time and wait until a few minutes after and reload fresh.

 

[Andy]

Thanks!

 

[Spooksue]

I am now on my 5th day without daily videos but everything else seems to be fine. Unfortunately I now don't have the option of changing daily missions etc. I have reported this to tech support but got the response of All special offers and bonus videos are sent to the game automatically if any of them are available at the moment. If you don't see them, it means there are no offers for you right now. Just keep playing and wait for the new ones to appear later on.

Andy, I hope you have better luck than I am having and your game rights itself.

 

[hannoverfan]

I am now on my 5th day without daily videos but everything else seems to be fine. Unfortunately I now don't have the option of changing daily missions etc. I have reported this to tech support but got the response of All special offers and bonus videos are sent to the game automatically if any of them are available at the moment. If you don't see them, it means there are no offers for you right now. Just keep playing and wait for the new ones to appear later on.

Andy, I hope you have better luck than I am having and your game rights itself.

I could never watch free Videos since i play this game!

All special offers and bonus videos are sent to the game automatically if any of them are available at the moment. If you don't see them, it means there are no offers for you right now. Just keep playing and wait for the new ones to appear later on

That was exactly the same answer i got when i contacted the support...... But nothing happened

 

[Spooksue]

I could never watch free Videos since i play this game!

All special offers and bonus videos are sent to the game automatically if any of them are available at the moment. If you don't see them, it means there are no offers for you right now. Just keep playing and wait for the new ones to appear later on

That was exactly the same answer i got when i contacted the support...... But nothing happened

Wow, that is not good at all. You are doing really well then if you are not able to watch videos. They are definitely a bonus to this game that I am now really missing as they are a great help in moving forward.

 

[Chon]

Today my main account also has the same problem.

 

[matto]

I am now on my 5th day without daily videos but everything else seems to be fine. Unfortunately I now don't have the option of changing daily missions etc. I have reported this to tech support but got the response of All special offers and bonus videos are sent to the game automatically if any of them are available at the moment. If you don't see them, it means there are no offers for you right now. Just keep playing and wait for the new ones to appear later on.

Andy, I hope you have better luck than I am having and your game rights itself.

Yep - you are not alone. Strange that (for me) it is only ever a PC issue - never happens on Android. Got same message as you from GI

 

[Spooksue]

Does anyone from GI support read these threads? Maybe there is an issue here they can fix as there seems to be a few of us with this problem..

 

[Andy]

If you used to have free videos, but suddenly they stopped, it's most likely because you purchased smth in the shop - coins or greens.
If you did that, the videos will come back after a week.

 

[Pit1024]

If you used to have free videos, but suddenly they stopped, it's most likely because you purchased smth in the shop - coins or greens.
If you did that, the videos will come back after a week.

Indeed, videos no longer become unavailable after purchase in the shop, they are just reduced down to 2 daily.

 

[crescent moon (RIP)]

Indeed, videos no longer become unavailable after purchase in the shop, they are just reduced down to 2 daily.

I think it varies from game to game. There are some of us who get no videos - ever! Some who get videos, but then get the "offer not available" pop up after watching it. Then, some who will get 10 one day, then 2 the next, then 4, 5, etc. etc. Submitting a ticket to GI support does no good as we all get the same message "all special offers - yada yada yada".

Definitely a weird bug.

 

[Spooksue]

If you used to have free videos, but suddenly they stopped, it's most likely because you purchased smth in the shop - coins or greens.
If you did that, the videos will come back after a week.

Unfortunately, I haven't purchased anything in the store as yet. I was thinking of buying a bit of land when the next sale comes up. Maybe if I do that, I will get at least 2 videos a day back..

 

[Arggers]

If you're on Android, but downloaded the game through Samsung Apps, instead of Google Play Store, then I don't believe videos are supported at all. They certainly didn't used to be.