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I did get an initial reply saying they passed on the issue. But since then nothing anymore and on mails requesting info about the status there is just no reply at all.
10 days ago my main game (level 78) crashed. Afterwards I was reset to level 77, before previous event and with the loss of all collected greenies from mints & casino.
Whenever I now contact GI support about the progress or just to get some feedback, there is not even a reply.
That part is...
Indeed very disappointing.
Have been using the GD daily for a long time already and din't even know it is supposed to be a bug.
In the end you start wondering what will happen next.
And the problems like missing resets they just stay.
Pitty I upgraded.
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