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Windows Restore game from the cloud

Does anyone know how to "restore the game from the cloud" in Windows?
I have been having a number of issues and GI tells me to delete my game, start a new one to level 3, then "restore my progress from the cloud".
I can't find any option to do that. I have restored my game from my own backup but the problems persist.

I have asked GI this question several times but am getting no response.

TIA
 
Does anyone know how to "restore the game from the cloud" in Windows?
I have been having a number of issues and GI tells me to delete my game, start a new one to level 3, then "restore my progress from the cloud".
I can't find any option to do that. I have restored my game from my own backup but the problems persist.

I have asked GI this question several times but am getting no response.

TIA

I think it works like this.

1) Delete your existing game.
2) Start a new game and play to level 3
3) At this level you should be given a friend code.
4) Close the game.
5) Open the game.
6) You will be given the option to open a game from the server or your local game.
7 Job done.

Or

1) Goto https://www.game-insight.com/en/games/airport-city

Unfortunately it does not work for me !

Regards
Harcourt
 
Does anyone know how to "restore the game from the cloud" in Windows?
I have been having a number of issues and GI tells me to delete my game, start a new one to level 3, then "restore my progress from the cloud".
I can't find any option to do that. I have restored my game from my own backup but the problems persist.

I have asked GI this question several times but am getting no response.

TIA
Yes as @Harcourt say, but before you delete your game take a screenshot of your city and your game profile just keep it in case if the restore not work or something missing you can send these screenshot to GI if needed.
 
I think it works like this.

1) Delete your existing game.
2) Start a new game and play to level 3
3) At this level you should be given a friend code.
4) Close the game.
5) Open the game.
6) You will be given the option to open a game from the server or your local game.
7 Job done.

Or

1) Goto https://www.game-insight.com/en/games/airport-city

Unfortunately it does not work for me !

Regards
Harcourt
I tried this today. After waiting 6 hours and restarting the new game several times, I still did not get any option to restore my progress. Waiting on GI to make the move over to the new game.
 
I don't know, but I suspect it depends on how you sign in to your laptop/computer. If you log on using your windows account then I can see your game being tied to that log on (in the cloud), but if like me you sign in using a local account then best to have your own backups.

I think @Harcourt might know
not only local accounts. I've tried in the past with a proper windows account - i mean, with a dedicated e-mail, etc - and didn't work either
 
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