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So far, most most of payment processors that I had the unpleasure of dealing with were just as bad as GI support. When it comes to dealing with merchandise as volatile as digital goods, everyone just keep pointing at the next guy and you're left with nothing.

Apple's and Google's dominant position is of great benefit to us, humble customers. When something goes less than perfect and we complain, the greedy behemoth comes with the only line they know: "fix it - or else". And entities like GI have no option other than to satisfy the customer, because "or else" usually means losing cash flow and bankruptcy. When the power goes another way they could just say "screw it, I'll get another processor" so the processor takes the merchant's side.