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Update: the elusive anastasia emailed me back after the post above. As a result of losing my game that I had worked hard to build for 3months, she assured me the 528 airport cash would be returned upon my next sign in. That was 3days ago. Signed in perhaps 40-50 times since then. My airport cash still hasn't been returned to me. I've emailed her numerous times explaining that I didn't receive the airport cash...but not one word from her.