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I just speeded up at flight from Verona (Delta plane) and received two bears for the: a plush pleasure, collection. I was very happy as it completed the collection for he 4 time. I collected the merry-go-round and went to place it in my city but got thrown out of the game. When I return to the game straight away , I had not merry-go-round the collection wasn't complete plus the plane was still in flight. So I speeded the plane up again and received nothing!

This also happens when I visit Neighbour's I receive drop items when I go to go back to my city I get thrown out of game then re-enter the items are missing.

I had this happen often in the space mission event.

Please solve this getting fed up being thrown out of the game (up to 10 times a day) and losing items.