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My game on iPadPro is also bugged, had the loading.... Loading.... issue, but game never launched. Had the identical message from GI non-support saying delete, download etc etc same steps as listed in numerous posts in this thread.

I am waiting, waiting for my game progress to be restored I won't be spending any money on this game until I have my progress fully restored, I'll walk away and write to Apple as the distributor, post reviews as far and wide as I can about the appalling unprofessional conduct of this game which is not fit for purpose.

I have someone supposedly called Mary handling my ticket.

Seriously not going to be rating this game anything but a 1 in any review.

The only thing GI will understand is loss of revenue.