I've now lost my neighbors again, this is the second time in a month, contacted GI support again
in july when it happened, GI had me delete the game, reinstall it, play to lv 3 give my new FC and old FC so they could restore it, also when they restored it, I deleted my windows AC back up folder, and re did windows back up filesIf you used your "local backup", that might be the problem.
There seems to be a new measure by GI preventing that. But I'm not 100% sure.
i didn't use back up, instead i contacted giBut you said that GI has restored it.
Now it's happening again isn't it? What did you do different? Did you somehow restore using your local-backup? I'm just trying to figure out if the old way of restoring doesn't work anymore.