GI support Timur Godlevsky

[david smith]

I'v delt with this person alot over the past year. Don't like to rude to this person, but I need to speak up now. Timur Godlevsky doesn't read the e-mails or subject line, And from what I can tell from corispondance, he doesn't understand or comprehend the english language. How a person like this works for GI is beyond me.

 

[alex]

Hi Dave,
The first search I did on this forum with support and English. He pops up. I got the same problem now. With the same person. I made a very details problem description and of this description he got the wrong keywords and thinks that is the problem. I realy think he is using a translation program and a scripted answer DB. By the way, they all are using this DB. It is very frustrated to repeat to him that he did not get the essence of the problem.

 

[Charles Rainer]

You are so right. I have made simple requests and this Timur Godlevsky does not understand the issue. He has troubles understanding the situation, empathize for my inconvenience and assure he can help. He is very bad in customer service. I do not think he deserves to be in his position. He is rude and speaks like a robot.

 

[Bali Hi]

I wonder if the customer service staff are actually made to play the games they are supporting, so that they actually experienced the problems that the players face??

 

[Wired Parrott]

He is 100% following GI customer support protocol. I have had quite a bit of dealings with them in the past Timur included.
Being that my issues were known problems that kept happening I knew exactly what information they would require from me.
Not once did they just use this information and move forward. No they always respond with the basic canned response AND
always ask for all the information I have already provided. It is quite annoying but I have just come to expect it and resend the
information.

 

[Agent_L]

Remember guys: support is not there to help you. Support is there to help company.

 

[Gt city]

I'v delt with this person alot over the past year. Don't like to rude to this person, but I need to speak up now. Timur Godlevsky doesn't read the e-mails or subject line, And from what I can tell from corispondance, he doesn't understand or comprehend the english language. How a person like this works for GI is beyond me.

A Robot?

 

[Agent_L]

A Robot?

I've heard from several people working at different companies that helpdesks have a flowchart on how to handle every request initially. It doesn't matter how much info one provides in the first submission - the employee is under orders to ask stupid questions according to chart.

For us, Timur is worst at solving the problem. For the company, he's #1 at following the chart : )