iOS Game keeps crashing on iOS on opening

[amyyy84]

my game since about a few hours ago keeps crashing on opening, it was very slow to do anything prior to crashing. I have restarted app and phone and still no luck. Does anyone have any hints for how to resolve this??

 

[Nightfish]

Welcome to the club Unfortunately there isn't a solution to fix the issue. We're all waiting.

 

[AshPort]

you could disconnection from internet as that is where the problem can occur, then untill the fix, do not start with out internet, you may lose some progress

 

[amyyy84]

Even when I turn data off and have no internet it still crashes - so sad!!!

 

[Southoftheborder]

Mine's been like that for 3 days now - make the santa quest a bit of a joke!

 

[AshPort]

Mine's been like that for 3 days now - make the santa quest a bit of a joke!

if they get the fix in soonish you will be fine, i started from scratch and had the crashing and also completed the event today

maybe i was lucky

 

[Husam]

Welcome to the club Unfortunately there isn't a solution to fix the issue. We're all waiting.

 

[Davescharf]

if they get the fix in soonish you will be fine, i started from scratch and had the crashing and also completed the event today

maybe i was lucky

No - the quest is pretty easy given you have 17 days. Given all the event items I lost before I learned how to work around the crashes I'll be finished today or tomorrow

 

[Pit1024]

Kind reminder from GI on day 5 after the game became inaccessible:

Dear Peter,

We're aware that some users are experiencing issues with freezes, lags or crashes upon launching Airport City.
Our team is actively investigating reports.
We strongly do not recommend reinstalling the application or trying to restore any progress from the backups.
More information will be provided once available. Thank you for your patience!

 

[Capt.S]

Kind reminder from GI on day 5 after the game became inaccessible:

Dear Peter,

We're aware that some users are experiencing issues with freezes, lags or crashes upon launching Airport City.
Our team is actively investigating reports.
We strongly do not recommend reinstalling the application or trying to restore any progress from the backups.
More information will be provided once available. Thank you for your patience!

I think we all received the same stock answer.

 

[amyyy84]

How do I report an error to them when I can’t even get the app to load??

 

[Davescharf]

I think we all received the same stock answer.

Yep - I was impressed it took them 5 days to do what I told them and talk to their technical team

Yes..,that’s sarcasm

 

[Davescharf]

How do I report an error to them when I can’t even get the app to load??

Go to the thread here in the forum on how to open a ticket. You don’t need to be in the game to do this @amyyy84

 

[amyyy84]

Thanks I just did it through the game insight facebook page - hope that does something

 

[AshPort]

No - the quest is pretty easy given you have 17 days. Given all the event items I lost before I learned how to work around the crashes I'll be finished today or tomorrow

yes, i lost soo much also

 

[Ddave1]

After many days of slow play, loosing launch’s, not being able to visit neighbors, not gift - my main game funsly now will not open. Fortunately I’ve completed the current task a few days ago, I’m just wondering what state my game will be in when the fix is finally out.

I’ve read all the responses from GI on here and on the FB page and it’s just standard rubbish. They have had a good run recently with few problems but here we are again. To listen to them you would think this is the most complicated programmed game out there - I’ve got news for them, every game out there uses remote servers, has interaction between players and they all go through thorough testing and they have little to no problems. I’ve said it before - I’ve played games on almost every kind of device, every type of game going back many years and even in the days of basic DOS programming there were never any problems like this. Check out other current games, they don’t have these problems. But the one thing that airport city does have is fantastic game play and that’s why we are all playing it and waiting for them to fix their own bad programming.

I know GI say they test fully but I’m sorry I don’t believe them - otherwise they would stop these problems before update releases.

 

[Ddave1]

And no less than 20 minuets after posting the above - the update is out and Im up and running again - All hail GI

 

[AshPort]

And no less than 20 minuets after posting the above - the update is out and Im up and running again - All hail GI

hail the great GI for doing this over the xmas break
shame on apple for not being able to push it through this break also

if the videos work i will be happy