Windows game crashing

[david smith]

when i open AC my game crashes after about 1 minute, only on Gmrdr, I've tried the following to rectify the problem: diabled runtime broker and anti virus, and still no luck, so now its up to GI support

 

[ac huang]

this may be a sign from god to tell you not to play this game anymore.

 

[rickster41]

Getting the same issue here. Open the game and within a few seconds it crashes to desktop and as been doing so since last night. Edit 14:35pm GMT this must be a server side problem. If you disconnect from the internet the game will work fine. If you try to play the game with internet connection it crashes within seconds of loading.

Faulting application name: Airport City.exe, version: 0.0.0.0, time stamp: 0x5ea1e731
Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0x67005c2a
Exception code: 0xe06d7363
Fault offset: 0x00114402
Faulting process ID: 0x28b4
Faulting application start time: 0x01d62214e70ded03
Faulting application path: C:\Program Files\WindowsApps\0EB8BD08.AirportCity_7.16.46.0_x86__erk4rrwmt7jyt\Airport City.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: f81d69a8-1cd7-47c7-bb9a-439d1ce110f7
Faulting package full name: 0EB8BD08.AirportCity_7.16.46.0_x86__erk4rrwmt7jyt
Faulting package-relative application ID: App

Fault bucket 2196855098474355212, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: 0EB8BD08.AirportCity_7.16.46.0_x86__erk4rrwmt7jyt
P2: praid:App
P3: 0.0.0.0
P4: 5ea1e731
P5: KERNELBASE.dll
P6: 10.0.18362.815
P7: 67005c2a
P8: e06d7363
P9: 00114402
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C03.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D5B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D6C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D6A.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D9A.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_0EB8BD08.Airport_e5e2827d48bc171d3fc125d7312247c38c77f6da_beb70a68_0c55cbff-71e3-4006-a8d5-75602569d485

Analysis symbol:
Rechecking for solution: 0
Report Id: f81d69a8-1cd7-47c7-bb9a-439d1ce110f7
Report Status: 268435456
Hashed bucket: 6592656a472a5757be7ccc129791da0c
Cab Guid: 0

 

[david smith]

heres what they told me to do @rickster41

Airport City Support Team May 04, 2020, 13:54 -0400 Hi! Please, try these steps: - Choose the lowest frame rate in-game settings - Disable HD textures - Restart the game - Restart your device May 04, 2020, 04:41 -0400 i open airportcity game, after about 40 sec to 1 min, my game closes, I've tried the following options, and had no luck from keeping game from shutting down 1. diabled runtime broker 2. disabled anti virus i open airportcity game, after about 40 sec to 1 min, my game closes, I've tried the following options, and had no luck from keeping game from shutting down 1. diabled runtime broker 2. disabled anti virus Airport City Support Team May 04, 2020, 00:06 -0400 Hello, Thank you for contacting our Support Team - this is an automated message to confirm that we've received your request. One of our agents will get back to you as soon as possible. It would greatly help us if you could provide the following: - Detailed description of the issue; - Screenshot of the issue, if possible; - Any troubleshooting you've tried. Thank you for your patience! May 04, 2020, 00:06 -0400 i open airportcity game, after about 40 sec to 1 min, my game closes, I've tried the following options, and had no luck from keeping game from shutting down 1. diabled runtime broker 2. disabled anti virus From Airport City Support Team. Conversation ID: #1306311

 

[david smith]

Getting the same issue here. Open the game and within a few seconds it crashes to desktop and as been doing so since last night. Edit 14:35pm GMT this must be a server side problem. If you disconnect from the internet the game will work fine. If you try to play the game with internet connection it crashes within seconds of loading.

Faulting application name: Airport City.exe, version: 0.0.0.0, time stamp: 0x5ea1e731
Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0x67005c2a
Exception code: 0xe06d7363
Fault offset: 0x00114402
Faulting process ID: 0x28b4
Faulting application start time: 0x01d62214e70ded03
Faulting application path: C:\Program Files\WindowsApps\0EB8BD08.AirportCity_7.16.46.0_x86__erk4rrwmt7jyt\Airport City.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: f81d69a8-1cd7-47c7-bb9a-439d1ce110f7
Faulting package full name: 0EB8BD08.AirportCity_7.16.46.0_x86__erk4rrwmt7jyt
Faulting package-relative application ID: App

Fault bucket 2196855098474355212, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: 0EB8BD08.AirportCity_7.16.46.0_x86__erk4rrwmt7jyt
P2: praid:App
P3: 0.0.0.0
P4: 5ea1e731
P5: KERNELBASE.dll
P6: 10.0.18362.815
P7: 67005c2a
P8: e06d7363
P9: 00114402
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2C03.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D5B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D6C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D6A.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D9A.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_0EB8BD08.Airport_e5e2827d48bc171d3fc125d7312247c38c77f6da_beb70a68_0c55cbff-71e3-4006-a8d5-75602569d485

Analysis symbol:
Rechecking for solution: 0
Report Id: f81d69a8-1cd7-47c7-bb9a-439d1ce110f7
Report Status: 268435456
Hashed bucket: 6592656a472a5757be7ccc129791da0c
Cab Guid: 0

here is the responce i got

### Do not reply below this line ###

Airport City Support Team
May 09, 2020, 13:44 -0400
Thank you for the information! I am sorry to hear you have been affected by this issue! We are currently working to fix it and believe that it will be resolved in the next update. You can play the game without Internet connection till the issue is fixed. Should you have any other questions about the game, please write to me again!