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Interesting reading, indeed?

OMG! How the heck do they expect users to be loyal to them by reporting bugs when all they do is call these users liars? Of couse we won't report any bugs or other issues unless they seriously affect our games in a catastrophic manner and there is no solution left but to file a case with Support.

So you do contact support, and find it's just a waste of time and energy! The first thing that happens is nothing - they do not respond for 72 hours. When they do respond, it's only to call you a liar - there is nothing wrong with the game/your account/GI servers etc. When you insist, they demand evidence, i.e. screenshots. When you send screenshots they are refused because there was no time stamp copied into the image! And so it goes on, you know the story - at least long-time users such as myself ("only" 3 years 9 months) will know what happens if you contact support - you just bang your head against the proverbial brick wall and if you're lucky you will get 3 greenies in compensation for GI making all your planes go AWOL in cyberspace.

So no, I'm not going to report any bugs to GI, instead I would challenge them to remove that statement from their list of offences - they make their bed every time they create a new bug, so they should just accept sleeping in it!