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There are not many players on the Kindle/Amazon platform.  It is the last of the last AC updates and the least responsive support.  Take the Android/ios frustration and multiply by 10.

My 1st AC game was on the Amazon version.  Then, I played up to you needed to build a travel agency but you couldn't build it - the message would read "you have too many of this building".  Support, after the 1st 3 responses of accusing me of doing something wrong said they sent it to the technical team to review.  6 months later it was still broken.  By then I had an Android tablet and quit checking. 

Good Luck!