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Who here is paid by GI?  There are only 3 mods and 2 admins on the forum who can delete posts for reasons of profanity or spam (or posting in an event award thread for reasons other than to collect the event medal -- but then we just send them a PM and nicely tell them how to post for the event medal).

But yes, the GI support has not been great. Being banned for 370K pax in a week, but players who put up millions each week are not banned. 

But mods and admins here on the forum have no control over the game. This is an unofficial forum not affiliated with GI, and we get no money for our service.