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Well, somehow Windows is notoriously bad at auto-synchronizing time. We advice everyone on iPad, iPhone, and Android to turn this feature on, but unfortunately on Windows we can't recommend it.

Hey everyone, contacting me instead of support team is the wrong way of doing this, but I understand your frustration @strats we'll get your tokens back and concerning Windows updates: We love Windows. We really do. But iPad, iPhone, and Android are in continous development for a much longer...

Asking for screenshots is the standard practice that actually usually helps support guys to sort out issues. If you can't take a relevant screenshot - like in the case above - tell them exactly that, that you can't do it. @Foggy1198s, plans are to update this system, but it will take time. I'm...

We'll be looking into this issue, thanks.

We've redone QL from scratch, so with the next update all those issues with it will be hopefully gone for good.

This warning during space launches doesn't do any harm, you are not actually banned - you'd have noticed it by now if you were. I wouldn't go into detail why it's there in the first place, but it will be altered in one of the future updates, so it doesn't confuse anyone. As always: if you see...

@Foggy1198s There are many great ideas here and throughout the forum, and we have some plans ourselves, and they do match quite on several occasions (some of the features that made it to the game over the years were first suggested by forum members). So yeah, expect to see some of those in the...

You'd be surprised to learn just how many things are interconnected. It's either @Juvenal and many, many others not be able to play offline at all or those videos for the rest of you. We had to make a hard choice, and hopefully videos will be coming back with the next update!

@DarekK Hi, please contact our support team for a refund. This is not a feature that was meant to be there. Sorry this happened.

@flip123 Well, you obviously are not concerned with the fate of those kittens! We will address some of the issues. And we do keep track of them. Plane-only bonuses working for Spaceship launches is actually a long-time bug that is now fixed. Otherwise - if it were a feature - those would have...

Hi everyone, iOS update is going to be live in a few hours, Android is coming tomorrow, and Windows is on its way as well. As always, we've fixed some things, and broken some others - you'll see for yourself soon. One thing I should note though is that every five-star review, however critical...

By the way, folks, sometimes your legit comments on Facebook get hidden. By legit I mean all that are not scam/spam. We have nothing to do with it, as Facebook has its own anti-spam measures, and if you post many comments some of them we later discover as hidden. We can't keep up with Facebook...

Theo, we don't accuse anyone personally as this is an automated anti-cheat system that prevents 90% of actual cheaters from spoiling fun for everyone else. As I've told before, any kind of automated system isn't perfect, and unfortunately honest players do get banned too, sometimes - and of...

The issue should be fixed now, thanks to everyone who reported it. If you were supposed to get a reward, you'll get it next time you load a game.

Update: we've removed the window with a timer so it won't confuse anyone, but the deal itself is of course still live. Foggy, thanks for reporting the problem, and check PM to retrieve the tree. Gt city, currently these ones increase overall (maximum) city population by +5 each only, as before.

The Mystery Garden Square is given for any purchase of Coins or Airport Cash in the Bank (there's an icon of this chest next to all payments that are eligible). The window of Urban Green event mentions tokens, that is a bug, as tokens or items purchased with tokens are not eligible for this one.

Hi wwo55, I'll answer you in English so everyone can understand us. Well, they honestly can't tell you some of that info, because the exact numbers and item relations are Game Insight's copyright material, that neither them nor me can share. You'll have to deduce those relations yourself.

Hi Abhishek, besides night mode pc version also has a lot more daytime animations. We'd love to have them all on mobile, but there's a perfomance issue: the game will become unplayable at low-end Android devices and iPad 2 (you'll be surprised how many people still use it). Improving perfomance...

Hi Theo, it does! But if the chance is fairly low to start with, even with the bonus activated it might not bring the immediate results. And it depends on the luck, too. Like, for example, if you have 1000 chests with 50/50 chance of getting item A or B, when you open them in a row, you'll have...

Hi flip, unfortunately, no, because of the legal complications.