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@Chad Ladwig What exactly made you upset so much? One building that produces regular passengers instead of romantic ones? Well, yes, that's an error, but a minor one. 3-starring every flight is not a challenge we make you play, it's the challenge that you take on your own if you want to...

As always, please file a ticket through GI support. Tagging me is useless for immediate bug solving and it can't help our team to estimate how many people have this problem to fix it for everyone. Try exiting the game completely and re-loading it, maybe even a few times. Some of the Windows...

Hey, I must warn you that this is an incorrect behaviour of Reserve Hangar. This is a legitimate "hack" for now, but we are fixing many of the things associated with Reserve Hangar's work, so before next update comes I recommend removing your planes from those small hangars, because obviously...

If your neighbor is a member of an alliance, you aren't able to send him request to join.

We're working extensively at the moment to improve both.

@BMCowboy Since you had a total of six accounts, support team had some difficulties handling them, so we helped you directly. Both your new main game and support games should be unblocked now. If you have any patience left, we'll go through restoring your city through support. And sorry again...

Hey everyone, we did an internal investigation on everything that has happened, and I can confirm everything BMCowboy told is true. It is with great regret that I should say that our support team acted unprofessionally at every step there. After BMCowboy's problem was confirmed (his city...

The blocks deal with multiple accounts. Please contact support if you haven't already. The updates on either iOS or Android aren't related to those.

Hey everyone, with Christmas around the corner I thought it might be a good time to wrap up 2015 and share some of our plans for next year. Although several ambitious goals we set in 2014 like Mission to Mars didn’t happen this year for a variety of reasons, there are quite a few things that we...

We're working at it.

Hey, yeah, that's a cheater, he's banned already and should dissappear from all the ratings in a little while.

Yeah, who would want to do an update that fixes the bug when it's easier to abuse it? Don't expect support team to help you if anything goes wrong.

Bob, I read most of the comments on this forum for several years, as well as most user reviews published on every platform. I don't have time to answer them all, obviously, that's why Game Insight has support team that is supposed to help and reply quickly, and I encourage everyone to file their...

Hey, please don't yell at me if you want your questions to be answered. The issue with weekend code for Windows PC will be fixed, we're working on it. Those people who like new features, including alliances, just keep playing the game. Fixing ancient flaws is done when it's possible to be...

It's safe to say it's definitely coming this year.

Hey Chad, I can't give you a date, since everyone will be very upset if we miss the deadline. Right now what we're doing in terms of neighbor networking are best described as "quick fixes". Those are things that we can do reasonably fast to help most of the players. The complete solution that...

It certainly will be, but since alliance rating is combined now the alliance rewards will be altered as well in future updates everywhere to reflect that harder challenge.

@Wired Parrott There is, actually. Some things we can do in advance, but most require additional QA and an update. @Bali Hi Obviously, we are well aware of current issues such as Android / iOS neighbor visiting and gifting, and fixing them is our top priority.

We're working on that, by the way. Windows players will be able to be proper neighbors with everyone else.

I hope everyone who has problems with iOS 9 has filed a ticket through support team, because every one of those helps us to understand what might be wrong. Obviously we (the team) are very upset that you can't play at all, and are looking at every possibility to fix it.