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Thank you Benfly123. I wait for a communication like this already many days just to don't waste time. Where you have found it? Due to the fact that they doesn't react to any request on my ticket almost a week I was thinking about open a new one.... This communication arrived just in time. If...

My last day on airport city was December 23. Due to the issues with the app I reinstalled it but from that day I was not able to restore my game (server connection error even after 6.1.9 update). Last week basic support escalate my request to tech support and still no one has contacted me or...

After almost one week the support wrote that they escalate my request to their tech team. I hope that this doesn't mean that they start again from the scratch with all the request of info. I still think that the issue is in server unavailability. The app know my old account (if I start without...

Hi Lons, yesterday support wrote me to update the app and to log with my original account and then to write them. Obviously I had already updated the game and my issue is that when I try to recover my original account the result is a server error. So I'm not able to log with my account. I wrote...

Support request me to reach level 3 with new account and don't do anything other, in particular don't search new neighbors. I've done so and now I have all my 300 neighbors from original account with a game at level 3. Each time that I restart the game the App propose me to select the account...

I've updated the app but I still receive the message that server is unavailable when I try to restore my original account. My mistake was to try to reinstall in previous days. I'm waiting the second round of answer from support. It seems that they cannot found my account .

Yesterday I start to have serious issues. I suppose that the issue was on my side so I delete cache, restart device and restart the game a huge of time. Nothing help. So I tried to reinstall. The new issue was that when I tried to get my account (that the app propose me correctly) I always...