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  1. Free2Play

    Anyone get any drops from volcano quests from collectible buildings?

    An oversight on our part. The collectible buildings from Adventures (eg. Aztec Pyramid, Louvre) in their current state drop Common collectible items. Since last update that's the tab that's second after "all" collections. We'll make it more clear though descriptions.
  2. Free2Play

    Curse of the Valley of the Kings (2016)

    Congratulations!
  3. Free2Play

    Curse of the Valley of the Kings (2016)

    Thanks. An oversight on my part. We'll extend it.
  4. Free2Play

    New Plane Condor

    No. Condor is going to be original, and its design is based on several different planes. While there're no actual aircraft engineers in our team, we've tried to make it look both sexy and aerodynamically plausible. It'll have new sounds, too.
  5. Free2Play

    Age of Ash

    1. Bonuses do work as usual for all flights. If the chances are low for any given item, you might not notice it immediately (the description will not change from "almost never" to "almost never, but twice more often"), but in the long run you'll notice it. 2. You didn't miss any animation, the...
  6. Free2Play

    Age of Ash

    No, it's not. Otherwise everyone will report the same item as 'missing'. And we don't make a random item drop less often just for you on individual basis as well. I've told that before. Every time you successfully complete a collection on a daily basis (i.e. a regular one with no time...
  7. Free2Play

    Benefits for Windows PC Players

    No, it's not a testing ground of any sort, it's just an issue to solve. Working on it.
  8. Free2Play

    Benefits for Windows PC Players

    Actually, no. Our studio is part of Game Insight, and others are too. And Windows version of AC exists because there're AC players there — that's about it. That's a good reason enough by itself! If you've played Windows version long enough, you've probably noticed it took us quite some time to...
  9. Free2Play

    Airport City Feature Request 2016

    Giving a reward building for 3-starring a destination means turning an optional objective for high level and very motivated players into must-complete for all players — and a huge disappointment when most players don't reach it. Everyone wants to have a unique building. However, while it's a...
  10. Free2Play

    Age of Ash

    I'm the one to blame either directly or indirectly for any problems you encounter. GI Support team on the contrary only deals with those problems that we unleash on you (and therefore them) with every update. Please be polite with them when you write a ticket, they're not the reason the special...
  11. Free2Play

    Age of Ash

    Contact through here: http://www.game-insight.com/en/support All of them or one of those?
  12. Free2Play

    Age of Ash

    Thanks for providing info. Now that there are several confirmed reports, we'll look for what's causing it. But for now, just try to exit and restart an app. And my apologies, @Canadian Cowboy we've played the latest release for a very long time before releasing it to everyone and never...
  13. Free2Play

    Age of Ash

    That's simply not true, damaged road sections are not affecting any of your buildings.
  14. Free2Play

    New Buildings

    Car fuel and aviation fuel are not the same thing.
  15. Free2Play

    Airport City New Buildings Suggestions 2016

    You can build Taj Mahal, too. In general we try to avoid politics and religion except some major historical landmarks that are landmarks open for general public, because there're too many people in the world that might get offended because of it.
  16. Free2Play

    BRAND NEW Event

    Many people have asked us repeatedly to have a chance to get past special event rewards. There's usually a very long time between event completion and a building being released as part of Mystery Super Buildings. And some buildings from past events are neither part of those currently nor going...
  17. Free2Play

    Video Trailer: Age of Ash

    This "glitch" saves your big city on a regular basis, don't blame it too harsh.
  18. Free2Play

    Video Trailer: Age of Ash

    You are all taking a cinematic trailer a bit too seriously. If you've dealt with attack of the leprechauns and giant mushrooms, you're going to be okay when dealing with a giant volcano. As in: your city will not be literally destroyed even if you fail miserably with completing the event.
  19. Free2Play

    iOS Update 4.7.10 Now Live

    About the profile name change issue: - We're aware of it since day one - There's no option to fix it remotely, unfortunately, though we've tried to find them - Please change your nickname to whatever it was before update to restore your friends instantly, otherwise contact support team - With...
  20. Free2Play

    Finally Updated - Man this has a few flaws

    Some of those were known to us, some were not. Thanks for taking your time to write them down — and for everyone who does it. That helps us fix them.
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