Update 6.15.7 problems

[david smith]

@crescent moon and I are having problems with the new update Free2Play

1. alliance missions and flight sims not showing up
2. event hats not droping when alliance missions not showing up
3. visiting getting stuck at please wait
4 gifting not going out or taking long time

 

[Robobobo888]

@crescent moon and I are having problems with the new update Free2Play

1. alliance missions and flight sims not showing up
2. event hats not droping when alliance missions not showing up
3. visiting getting stuck at please wait
4 gifting not going out or taking long time

All of these are related to server slowness. I have experienced #3 and #4 myself, on iOS. I have 2 support games on Android devices that haven't had any slowness with gifting.

 

[david smith]

All of these are related to server slowness. I have experienced #3 and #4 myself, on iOS. I have 2 support games on Android devices that haven't had any slowness with gifting.

here the responce I ve got about it

 

[david smith]

Hi! Could you please tell me more details about your issue with the "gifting and visiting issues" and "alliance mission,flight simulator"?





### Do not reply below this line ###




Airport City Support Team



November 17, 2018, 08:15 -0500



Hi!
Could you please tell me more details about your issue with the "gifting and visiting issues" and "alliance mission,flight simulator"?

November 16, 2018, 18:44 -0500



i start game alliace mission doesn;t show up along with flight simulator, tried re starting game no luck



Attachments:



· attachment ( Image )

Airport City Support Team



November 16, 2018, 15:18 -0500



Hello,

Thank you for contacting our Support Team - this is an automated message to confirm that we've received your request. One of our agents will get back to you as soon as possible.

It would greatly help us if you could provide the following:

- Detailed description of the issue;
- Screenshot of the issue, if possible;
- Any troubleshooting you've tried.

Thank you for your patience!

November 16, 2018, 15:18 -0500



alliance mission,flight simulator not showing up when I start game, along with gifting and visiting issues.

game id : gmrdr
game identifer: 209aba02



Attachments:



· attachment ( Image )

From Airport City Support Team.

Conversation ID: #682724










Hello, Thank you for contacting our Support Team - this is an automated message to confirm that we've received your request. One of our agents will get back to you as soon as possible. It would greatly help us if you could provide the following: - Detailed description of the issue; - Screenshot of the issue, if possible; - Any troubleshooting you've tried. Thank you for your patience!





### Do not reply below this line ###




Airport City Support Team



November 16, 2018, 15:20 -0500



Hello,

Thank you for contacting our Support Team - this is an automated message to confirm that we've received your request. One of our agents will get back to you as soon as possible.

It would greatly help us if you could provide the following:

- Detailed description of the issue;
- Screenshot of the issue, if possible;
- Any troubleshooting you've tried.

Thank you for your patience!

November 16, 2018, 15:20 -0500



I am having visiting and gifting issues

From Airport City Support Team.

Conversation ID: #682726

 

[Droidhak]

And the event hats/other currency also relies on a server connection.

 

[crescent moon (RIP)]

And the event hats/other currency also relies on a server connection.

I've found I can land 2 or 3 planes, then the hats disappear. If I close and reopen the game, I get hats again for 2 or 3 more planes. For some reason, the connection just goes away. I can visit maybe 4-5 neighbors, then no more visits. Same with gifting. Don't event want to talk about launches!!! 2 separate games, 2 separate computers, affected separately, one will work, the other won't. Then they swap. If it were all games at the same time, I'd guess my internet was going in and out - but it's not. 55-60 mbps stable connection. But I'm sure GI will blame my internet.

 

[crescent moon (RIP)]

Happy news - this morning all 3 games are working perfectly. I can connect to alliance, visit neighbors, send gifts, get hats when I land planes & visit neighbors. Not sure what the problem was, but it seems to have resolved itself. Keeping fingers crossed.

 

[cats are awesome]

Is anyone having problems with the clouds? Yesterday they worked, today I can't click on them.