Server problem?

[Long]

Same on both of my games, cannot visit neighbors or send or receive gifts since several hours ago, dead in the water, not sure if the game progress would be saved.

 

[Manhai]

im still not able to access

 

[AJ]

This Issue has been reported and GI is aware of it.

 

[Robby Kusuma]

I am not GI.
But as Ivan said big update in Mei, today is a good day to check Play Store.

I got the feeling...... huhuuuuuuu

 

[Kazinho]

One of my games received the weekly rewards.
The other game got the airship store with everything for sale (nothing unavailable) but no rewards.
Neither can send gifts.

 

[must_dash]

Maybe they got hit by ransomware........

 

[Robby Kusuma]

Wannacry

 

[kids]

still not working

 

[geert]

problems alzo here.still waiting for visiting friends

 

[Mark carson]

Hi all I've lost all neighbours can you all please re add me

Name. MarkF20FuelAdd

Code Markyboy8163

 

[Amit Choudhary]

Game working fine for me. Visited neighbours & sent gifts.

 

[Gt city]

Yes, all should works fine now

 

[Mark carson]

Nope mine dies t it says bolster terms or cheating which i am not 100%
Think time to quit sick of this
Spent over £200 on this game

I was told reboot the game so I stopped the app restarted phone but nothing still same

Can't send gfys to anyone
Cannot receive gifts
Lost all my 76 neighbours all gone
Airship won't let me buy to do with time travel ??
Launches won't start or work due to violated terms

What has happened to my game I'm stuck and done nothing at all

 

[Cosmic Blue]

Nope mine dies t it says bolster terms or cheating which i am not 100%
Think time to quit sick of this
Spent over £200 on this game

I was told reboot the game so I stopped the app restarted phone but nothing still same

Can't send gfys to anyone
Cannot receive gifts
Lost all my 76 neighbours all gone
Airship won't let me buy to do with time travel ??
Launches won't start or work due to violated terms

What has happened to my game I'm stuck and done nothing at all

It looks like you have an issue with the proper time registering on their server.

Were you traveling or did an update reset the time on your phone.

If this happen just before the server went down.

I would open a ticket with GI saying that the issue is on their end and to look into the issue.

 

[Mark carson]

It looks like you have an issue with the proper time registering on their server.

Were you traveling or did an update reset the time on your phone.

If this happen just before the server went down.

I would open a ticket with GI saying that the issue is on their end and to look into the issue.

Hi yes I was travelling back from a break in las Vegas so went through I think 2-3 time zones so I think my phones time date changed automatically then crashed and not been right since

Fuel stopped not moved off 1 plus nothing lets me access connection

 

[Mark carson]

I had opened a ticket

 

[Cosmic Blue]

It is unfortunate that the issue is with your phone clock.
I suggest you go into phone time setting and see if the time is set on auto and what time zone.

You may need to manually correct these settings before GI unlocks your game, otherwise the game will lock itself up again when you travel.

Rule of thumb when travelling and playing the game. Always allow 30 minutes after you played the game and your time zone has changed to allow there servers to adjust to different setting.

GI servers cannot take rapid changes, it sets of an alarm, which can sometimes be a false positive.

 

[Mark carson]

It is unfortunate that the issue is with your phone clock.
I suggest you go into phone time setting and see if the time is set on auto and what time zone.

You may need to manually correct these settings before GI unlocks your game, otherwise the game will lock itself up again when you travel.

Rule of thumb when travelling and playing the game. Always allow 30 minutes after you played the game and your time zone has changed to allow there servers to adjust to different setting.

GI servers cannot take rapid changes, it sets of an alarm, which can sometimes be a false positive.

Hi my phone clocks is fine and auto so it's correct as in UK time it was since 9am this morning

None has came back I'm still stuck

Nothing to access
No fuel to add so nothing's changed

 

[Kesh]

Hi my phone clocks is fine and auto so it's correct as in UK time it was since 9am this morning

None has came back I'm still stuck

Nothing to access
No fuel to add so nothing's changed

Maybe I'm just guessing but was your game open in the background when your clock changed?

 

[Mark carson]

Yep game was on as I played