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Windows Plane disappeared after swapping into reserve

So twice since this 6.2.7 update I have lost planes when swapping them from hangar to reserve.

The first time I swapped out a turboprop from a hangar to the reserve. When i went to retrieve it, I realized it was not there and began thinking maybe somehow I had accidentally sold it, I thought how weird, that is not like me, but stuff happens, and the loss was small, so I shrugged it off.

Yesterday, I swapped my Jet S2 from my hangar to the reserve. However when i went to grab it from the reserve, it was gone. I checked the warehouse...not there either. It has completely vanished from my game and I am not at all happy....

Currently awaiting a reply from G! ...............
 
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So twice since this 6.2.7 update I have lost planes when swapping them from hangar to reserve.

The first time I swapped out a turboprop from a hangar to the reserve. When i went to retrieve it, I realized it was not there and began thinking maybe somehow I had accidentally sold it, I thought how weird, that is not like me, but stuff happens, and the loss was small, so I shrugged it off.

Yesterday, I swapped my Jet S2 from my hangar to the reserve. However when i went to grab it from the reserve, it was gone. I checked the warehouse...not there either. It has completely vanished from my game and I am not at all happy....

Currently awaiting a reply from G! ...............
This weird, i hope that GI return back your lost Jet S2 soon and fix this for you.
 
So twice since this 6.2.7 update I have lost planes when swapping them from hangar to reserve.

The first time I swapped out a turboprop from a hangar to the reserve. When i went to retrieve it, I realized it was not there and began thinking maybe somehow I had accidentally sold it, I thought how weird, that is not like me, but stuff happens, and the loss was small, so I shrugged it off.

Yesterday, I swapped my Jet S2 from my hangar to the reserve. However when i went to grab it from the reserve, it was gone. I checked the warehouse...not there either. It has completely vanished from my game and I am not at all happy....

Currently awaiting a reply from G! ...............

Yep just lost a Thunderbird this morning not happy and. See mail to Gi



Philip Goble

Feb 1, 11:39 EET

This is a follow-up to your previous request #8209191 "Re: [8184722] Update: This ..."

Hi Mary

Another problem!!!! this is on my widows game please see screen shot for game code

Today i sold a Powerful propeller-driven in my warehouse, then went to buy a Turboprop, it asked me as usual which hanger this plane needs to go as there wasn't a hanger available [please see screen shot ] i chose to replace a Thunderbird to the reserve hanger , where there was a empty spot.

So i thought all was good, until i checked that the Thunderbird went to the reserve hanger, it did not!!!!!!!!!!!!!!

It has totally disappeared, so i lost a Thunderbird, please can you replace this lost plane.

This happen to my Android game but this was only small planes and i had other alliance members this has happened to so you may want report this as across the board as a bug.

So please can you help me 1 replace my Thunderbird and 2 please get your team to look at my game [please see screen shot for code]
 
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Yep just lost a Thunderbird this morning not happy and. See mail to Gi



Philip Goble

Feb 1, 11:39 EET

This is a follow-up to your previous request #8209191 "Re: [8184722] Update: This ..."

Hi Mary

Another problem!!!! this is on my widows game please see screen shot for game code

Today i sold a Powerful propeller-driven in my warehouse, then went to buy a Turboprop, it asked me as usual which hanger this plane needs to go as there wasn't a hanger available [please see screen shot ] i chose to replace a Thunderbird to the reserve hanger , where there was a empty spot.

So i thought all was good, until i checked that the Thunderbird went to the reserve hanger, it did not!!!!!!!!!!!!!!

It has totally disappeared, so i lost a Thunderbird, please can you replace this lost plane.

This happen to my Android game but this was only small planes and i had other alliance members this has happened to so you may want report this as across the board as a bug.

So please can you help me 1 replace my Thunderbird and 2 please get your team to look at my game [please see screen shot for code]
Sorry to hear it got you too. I've been so nervous to use my reserve hangar as I swap planes for fear another plane is going to disappear. Hope they get it sorted out! They have said they will be returning my planes, I just had to free a spot in the reserve hangar, and I informed them of this, so I imagine I'll have my planes back later today....**crosses fingers it doesn't happen again though**
 
Sorry to hear it got you too. I've been so nervous to use my reserve hangar as I swap planes for fear another plane is going to disappear. Hope they get it sorted out! They have said they will be returning my planes, I just had to free a spot in the reserve hangar, and I informed them of this, so I imagine I'll have my planes back later today....**crosses fingers it doesn't happen again though**
Thats good i have lost another Thunderbird from my reserve hanger 2 , i have talked to GI direct, so they should fix this bug before returning any planes, we will see
 
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