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Neighbour Request Not Available

Device
  1. Android
  2. Windows PC
What would cause an account to not have a "add neighbour" button visible?
For the first time, I encountered an account in the "Add" tab, that when I visited it, it only showed me their alliance and a greyed out gift button, but no "add neighbour" button.
I am still able to invite other accounts, just not this one.
 
What would cause an account to not have a "add neighbour" button visible?
For the first time, I encountered an account in the "Add" tab, that when I visited it, it only showed me their alliance and a greyed out gift button, but no "add neighbour" button.
I am still able to invite other accounts, just not this one.
1. You are already their friend
2. They have maxed out their neighbours (500)
 
Device
  1. Android
  2. Windows PC
I definitely don't already have them as a neighbour, so they must be maxed out.
Thanks
 
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